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ARTICLE Provider Payment Suite

One of the side effects of the slumping economy is that physicians' offices are experiencing substantial increases in bad debt. Up to 14 percent of payments are never collected, which means doctors must look for ways to improve their business processes and cash flow – while protecting the doctor-patient relationship.

OptumHealth Financial Services has partnered with a leading health care payments company to offer the Provider Payment Suite, a Web-based program that delivers payment solutions while patients are in the office. It can be integrated right into the existing practice management system, adding to the office's efficiency – and to the patient's peace of mind.

Physicians can collect payments immediately and offer their patients payment estimates and establish payment plans for improved communication and convenience.

The Provider Payment Suite also offers an online bill payment site so that patients can make payments online when they receive their doctor's invoice.

The Provider Payment Suite has shown that it can nearly double patient collections while simultaneously cutting costs for patient collections and reconciliation by up to one-half.

The Provider Payment Suite is currently in pilot phase.

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