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ARTICLE UnitedHealthcare Takes Action to Help People Affected by Floods, Supports Red Cross Relief Efforts in Region

MEMPHIS, Tenn. (May 12, 2011) – UnitedHealthcare is helping people affected by the Mississippi River floods or displaced by the threat of floods in Louisiana, Mississippi, Missouri and Tennessee. This includes special measures to help ensure UnitedHealthcare plan participants residing in counties or parishes that have declared a state of emergency continue to have access to care and prescription medications; and financial support of the Red Cross’ relief efforts in affected communities.

  • Access to Network Physicians and Facilities: Plan participants who have been displaced from their place of residence or whose network medical facility is not accessible, and require assistance or special accommodations, can call customer care at the number located on the back of their medical ID card for assistance.

This includes plan participants enrolled in all fully insured commercial products, Medicare Advantage or Medicare Supplement plans. This policy is effective immediately and will remain active until at least May 26, 2011.

  • Early Prescription Refills: Plan participants who have been displaced or do not have access to their medications, who call and identify that they have been affected by the floods, will be able to have prescription medications filled if they have refills remaining on file at a participating retail or mail-order pharmacy. 

This includes plan participants enrolled in all fully insured commercial products, Medicare Advantage, Medicare Supplement or Medicare Part D offerings insured through UnitedHealthcare. For mail-order delivery service to affected areas or any other questions related to their prescriptions, people are encouraged to call the pharmacy number on the back of their medical ID card, or speak directly to a pharmacist about their situation. 

This policy is effective immediately and will remain active until at least May 26, 2011.

  • Support for the American Red Cross: Through a $500,000 annual commitment, UnitedHealthcare participates in the Annual Disaster Giving Program of the American Red Cross, which is offering shelter, food, emotional support and other assistance to people in the affected communities.

About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; provides nearly half of the nation's blood; teaches lifesaving skills; provides international humanitarian aid; and supports military members and their families. The Red Cross is a charitable organization – not a government agency – and depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit www.redcross.org or join our blog at http://blog.redcross.org.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with more than 650,000 physicians and care professionals and 5,000 hospitals nationwide. UnitedHealthcare serves more than 37 million people and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company.