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ARTICLE UnitedHealthcare Opens Newly Redesigned Asian Plaza in Alhambra to Better Serve Local Consumers With Enhanced Services


ALHAMBRA, Calif. (Nov. 19, 2013) – UnitedHealthcare today reopened its newly renovated Asian Plaza store in Alhambra to bring more personalized health care benefit support services to Chinese Americans in the community.

The center, which originally opened in 2008, serves the health care needs of Chinese-American Medicare beneficiaries in the greater Los Angeles and Orange County area, providing residents with information about Medicare and UnitedHealthcare's Medicare plans as well as customer service support. At this newly renovated 2,362-square-foot consumer support center, visitors can meet with customer service professionals to discuss their health benefits in English, Cantonese or Mandarin. If they are ready to enroll in one of UnitedHealthcare's Medicare plans, they can do so right at the store with the help of a licensed sales agent.

The Asian Plaza, located at 30 West Valley Blvd. in Alhambra, is open year-round but can be especially helpful for local beneficiaries during the Medicare Open Enrollment Period, which began Oct. 15 and ends Dec. 7.

Community leaders and UnitedHealthcare executives gathered today to celebrate the store's fifth anniversary and renovations with a ribbon-cutting ceremony.

"UnitedHealthcare's Asian Plaza store provides people with simple, personalized information and resources they need to make good health care decisions for themselves and their families," said Christopher Law, national vice president, UnitedHealthcare's Asian Initiatives. "We look forward to more opportunities to collaborate with community leaders to help improve the health of Medicare beneficiaries and the broader community."

Weisen Tsai of Temple City is one of thousands of local residents served by UnitedHealthcare's Asian Plaza in Alhambra.

"The first time I walked into the UnitedHealthcare Asian Plaza, I was immediately greeted by a UnitedHealthcare employee who helped answer all my questions about Medicare in my own language and figure out how to maximize my benefits plan," Tsai said. "UnitedHealthcare Asian Plaza has been a great resource for me and this community, helping us to stay healthy and enjoy life."

In addition to serving the needs of Medicare-eligible residents, UnitedHealthcare will host public health education events at the Asian Plaza on topics such as nutrition, exercise and disease management.

As an early innovator in establishing storefronts, UnitedHealthcare now offers three storefront concepts: Cultural Centers, MedicareStores and Neighborhood Connections. Today, the company has 28 year-round storefronts in 13 states.

UnitedHealthcare was one of the first health insurers to establish customer support storefronts when it opened the Chinatown Asian Plaza in New York City in 1994 to provide culturally relevant health care services to the Chinese-American community. The UnitedHealthcare Cultural Centers have evolved to provide a broad range of customer service, social needs and health care support to address cultural, socioeconomic and other needs in communities, including New York, New Jersey, Pennsylvania and California. Some centers also provide information and enrollment support for people looking for Medicare, Medicaid, small-business and individual health benefits.

In addition to Alhambra, UnitedHealthcare has a storefront in the Koreatown neighborhood of Los Angeles, along with three MedicareStores in Apple Valley, Baldwin Hills and Chula Vista.

"Over the years, our dedicated customer center staff has had a positive impact on the communities where our centers are located, helping people get health benefits and additional services to meet their unique health care needs," said Tom Paul, chief consumer officer, UnitedHealthcare. "Reopening the Asian Plaza in Alhambra marks another milestone in our storefront program, underscoring our long-term commitment to residents in the area."

Serving nearly one in five Medicare beneficiaries, UnitedHealthcare is the nation's largest business dedicated to meeting the health and well-being needs of seniors and other Medicare beneficiaries.

UnitedHealthcare serves more than 2.4 million Californians, including more than 650,000 Medicare beneficiaries, with a care provider network of 316 hospitals and more than 58,500 physicians and other health care professionals statewide. The company's care provider network includes nearly 800 Asian-American physicians who provide culturally and linguistically appropriate care and support to Asian-American plan participants throughout the state.

About UnitedHealthcare

UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with 780,000 physicians and other health care professionals and 5,900 hospitals and other care facilities nationwide. UnitedHealthcare serves more than 40 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company.

A sales person will be present with information and applications. For accommodation of persons with special needs at sales meetings, call (800) 382-9176 (TTY: 711). 9 a.m. to 5 p.m. local time, Monday to Friday.

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a Medicare-approved Part D sponsor. Enrollment in the plan depends on the plan's contract renewal with Medicare.