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ARTICLE UnitedHealthcare Vision Ranks Highest in Customer Satisfaction in J.D. Power Study


"Highest in Customer Satisfaction with Vision Plans"

J.D. Power 2013 Vision Plan Satisfaction ReportSM

MINNETONKA, Minn. (Oct. 4 2013) – UnitedHealthcare Vision ranked highest in customer satisfaction among the nation's vision plan providers, according to J.D. Power 2013 Vision Plan Satisfaction ReportSM.

The study was based on responses from more than 3,000 vision plan participants nationwide, measuring member satisfaction based on four key factors: coverage, cost, communication and customer care.

UnitedHealthcare's cumulative score of 704 was the highest of the four plans analyzed.

"Every employer and community we serve has unique health care needs. UnitedHealthcare's local-market focus and national resources enable us to meet the vision needs and enhance the well-being of the more than 12 million people enrolled in UnitedHealthcare vision plans. We are grateful for this recognition from the plan participants whom we serve," said Philip Kaufman, CEO, UnitedHealthcare Vision.

UnitedHealthcare continues to invest in customer service enhancements and innovative new programs to help people live healthier lives. One example is UnitedHealthcare's Bridge2Health program, which supports patients and health care professionals with information, decisions and outcomes for consumers with integrated vision and medical benefits.

More than 100 companies representing more than 6 million plan participants have already selected this integrated approach for vision benefits to help create healthier employees, lower health care costs and increase productivity.

About J.D. Power

J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. J.D. Power also provides information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more. J.D. Power is a business unit of McGraw-Hill Financial.

About UnitedHealthcare

UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with 780,000 physicians and care professionals and 5,900 hospitals and other care facilities nationwide. UnitedHealthcare serves more than 40 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company.

J.D. Power 2013 Vision Plan Satisfaction ReportSM. Report based on responses from 3,015 consumers measuring four vision plans and measures opinions of consumers with verified vision plans. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2013. Your experiences may vary. Visit www.jdpower.com