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ARTICLE Service Improvements

Quick answers. Responsive service. Simple processes.

Improving the health care experience for physicians means providing simpler processes and quick resolutions when you have questions.


We’ve made significant improvements to the quality of all our service interactions, including:

  • Reducing hold times and improving call routing
  • Raising first call resolution rates through better technology and staff training
  • Providing faster turnaround times for physician credentialing
  • Increasing overall physician satisfaction levels

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