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Employer Administration

Employer Administration

Customer Service
SBS Group Services
8 am - 8 pm Eastern

SBS Member Services
7 am - 10 pm Central

Eligibility Adjustments:
Eligibility adjustment requests (including terminations) can be made via the Online Member Maintenance Tool (see button in the upper right column of this page), emailed to, faxed to 732-676-2655 or submitted to:

Specialty Benefit Solutions
PO Box 67
West Long Branch, NJ 07764

New member additions require a signed member enrollment form unless transaction is processed via Online Member Maintenance. If new additions are made via Online Member Maintenance, then the signed enrollment form is to be retained by the employer. Online Member Maintenance also provides the ability to produce Member and Subscriber Listing reports.

Changes to members made to your UnitedHealthcare medical plan do not transfer to SBS; they must be submitted directly to Specialty Benefit Solutions.

Note: All requests for additions and terminations of eligibility must be submitted within 60 days of the effective date.

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