Careers

Upbeat music plays. The UnitedHealthcare logo appears, then turns into three blue swirling ribbons, revealing a blonde woman in an office. Text appears.

ON-SCREEN TEXT: Tami Reller, Marketing, Digital and Experience Executive

TAMI RELLER: Our purpose of connecting the world to better health one person at a time, it says so much.

A young girl grins as she dashes down a tree-lined street. An older couple walks hand-in-hand. A bearded man interviews in an office. Text appears.

ON-SCREEN TEXT: Ishraf Ahmad, Experience Design

ISHRAF AHMAD: The work that we have in front of us, it’s really about imagining that future of healthcare. That is personalized. That is more modern. That’s always on and in a digital experience that is simple and effortless and meaningful.

A couple sitting on a couch read through a document. A picture of a heart labeled “compassion” is attached to a wall beside a man’s computer monitor. A doctor wearing a stethoscope swipes through a tablet as she walks through an office. Now a woman with brown hair interviews in an office. Text appears.

ON-SCREEN TEXT: Arethusa Kirk, MD State Chief Medical Officer

ARETHUSA KIRK: Each person’s situation is different. We cannot paint a broad for a community or group of people and think that you’ve understood one person.

Two women speak in an office. A group of four people chat in a lobby. A woman speaks into a headset. Kirk interviews.

KIRK: It’s very important to hear from people what their needs are.

A man sitting at a desk circles a number in a booklet.

MAN: You can go ahead and call that number right there…

A woman wearing a pink shirt, Taneka Washington, picks up a phone, then interviews. Text appears.

ON-SCREEN TEXT: Taneka Washington, Member Advocate

TANEKA WASHINGTON: Every day where I talk to someone, to me that is my purpose. I just think that we are here to help one another in some form or fashion.

On a street beside a graffitied wall, a UHC advocate talks to a man in a blue shirt.

UHC ADVOCATE: Now you have my number, right?

A man with slicked hair interviews in an office. Text appears.

ON-SCREEN TEXT: Reed Bjergo, Commercial Products

REED BJERGO: For us it’s about meeting each consumer where they are.

An employee in a cubicle speaks into a headset.

EMPLOYEE: Thank you for calling UnitedHealthcare…

BJERGO: These connection points occur everywhere via voice, digitally, face to face, in a physician’s office…

A woman in her dining room listens to her phone. Another woman sits on a couch in her living room and uses her tablet. A UHC advocate at a booth speaks with passersby. A physician addresses a woman in her office. Bjergo interviews.

BJERGO: …all points in life.

A mother lowers her infant child into a bouncing chair. The child gazes with wonder at colorful toys attached to the chair. Now a woman with wavy brown hair and glasses interviews in an office. Text appears.

ON-SCREEN TEXT: Gracie Potter, Member Advocate

GRACIE POTTER: Being there for our member, each one of them, and helping them any way that we can. And I let them know, “hey, you have this transportation service,” or “you can get meals delivered to you. You don’t even have to leave the house.”

A woman in UnitedHealthcare scrubs shuts the door of a car, then strolls up the sidewalk toward a house. Inside, she reviews notes in a notebook with an older couple. A sea of people walk along a bustling city street. Now a man with combed hair interviews in an office. Text appears.

ON-SCREEN TEXT: Bart Reed, Global Marketing

BART REED: In any given day, we might be helping thousands or millions of people, or we might be helping one.

Two women sit in wingback chairs and speak over a laptop. Taneka Washington interviews.

WASHINGTON: Just being able to walk alongside that person and just let them know, “I’m here for you.”

A woman with long black hair interviews. Text appears.

ON-SCREEN TEXT: PaKou Lee, Social Media Care Team

PAKOU LEE: I want people to know that there is another person on the other side of the screen. We genuinely care and wanna make sure that they’re getting taken care of.

A smiling employee sits at a computer in a cubicle. An older man with a goatee speaks into a cellphone. Now a man with glasses and combed hair interviews. Text appears.

ON-SCREEN TEXT: Ryan Craig, Talent Office Executive

RYAN CRAIG: When someone interacts with UnitedHealthcare, I want them to feel that they’re our number one priority. Because they are.

A woman with blonde hair and an orange cardigan, Bette Mitchell, interviews. UHC employees speak into their headsets.

BETTE MITCHELL: Even if I take call, after call, after call, my job is to treat you the way I want to be treated.

Text appears.

ON-SCREEN TEXT: Bette Mitchell, Provider Network

MITCHELL: I mean, even when you’re working with providers you’re thinking about the members. Reason being: I’m a member.

A man with a grey goatee and a blue polo shirt drives a car, then interviews. Text appears.

ON-SCREEN TEXT: Gene Ramirex, Community Benefits Consultant

GENE RAMIREZ: When you can change somebody’s life and make them live longer and happier without stress… That’s priceless. You can’t put a price on that. I take it so personal because you gotta care about people. And that’s what this company does.

In a parking lot, a man hugs his son. A man sits in a park with his daughter. Two men in business clothes shake hands. A doctor talks to a woman. Sitting at a laptop, a teen boy and a woman in a blue shirt laugh with joy. Reller interviews.

RELLER: You just see what profound positive impact you can have when we really can make a change in this system for good.

The smiling faces of the interviewees flash past. The swirling blue ribbons fly past and form the stacked blue U’s of the UnitedHealthcare logo.

ON-SCREEN TEXT: UnitedHealthcare

Warm music plays as Reid Madden approaches an office building. He speaks in voiceover as he walks across the lobby and takes a seat at his desk.

REID: My name is Reid Madden. I am interning with the Sales Communications Department. It's already a competitive job marketplace...

He speaks to the camera as his name and title display in a blue graphic in the lower left.

ON-SCREEN TEXT: Reid Madden, Sales and Communications Intern, UnitedHealthcare

REID: And there is, like, a two-thirds unemployment rate for people with disabilities.

He continues in voiceover as the camera shows him working at his desk from various angles.

REID: I do tend to disclose my autism for this. I've been diagnosed since I was three.

He speaks to the camera.

REID: And if people know that about me, I think that helps both of us.

He continues in voiceover. He walks past the blue UnitedHealthcare logo emblazoned on a white wall, then crosses between a row of cubicles on his way back to his desk.

REID: I'm not treated as, like, a charity case or like I'm just here to check a box. I am part of a team.

Andrea Eselunas speaks to the camera in an office. The wallpaper features a black and white photograph of a bridge. Her name and title appear in a blue, lower-left graphic.

ON-SCREEN TEXT: Andrea Eselunas, Director of Disability and Inclusion - UnitedHealthcare

ANDREA: The Disability and Inclusion internship program really was a pilot, and it was a hope for us to really advance in number of people to come in...

As she continues in voiceover, a close-up shows the UnitedHealthcare logo on Reid's beige backpack underneath his desk.

ANDREA: To really try this corporate setting and really give us their talents.

She continues in person.

ANDREA: And then from there, we would hopefully see a high potential of conversion, with our goal being about 50% of those interns hopefully, you know, coming on board as permanent employees.

Reid participates in a videoconference in a small conference area. The screen splits to show Alissa Brown speaking to him from her office on the left.

ALISSA: So I'm really excited to have you move in that direction.

REID: I'm excited to get to work on it.

As Alissa speaks, a wider shot shows Reid on the conference call behind glass doors then cuts to her addressing the camera. Her name and title display in the lower left.

ON-SCREEN TEXT: Alissa Brown, Director of Sales & Consulting, UnitedHealthcare

ALISSA: Reid is a great asset to the team. Anytime you need help with something, or there's a new project coming through the door, he is right there, ready to jump in and do whatever he can.

Reid passes through the security turnstile in a spacious lobby. He speaks in voiceover then addresses the camera directly.

REID: This company values making its corporate workforce match the community that it serves.

Reid continues his videoconference in the small conference room. Alissa speaks in voiceover, then to the camera. A vase of roses sits at her left.

ALISSA: I was able to call Reid and let him know that we are excited to bring him on with our team full-time.

Reid taps at his laptop computer at his desk. Sunlight streams through the windows beside him.

ALISSA: We're really excited to have Reid on the team, and we know he'll be a great asset.

Reid continues his interview.

REID: The saying that often comes up in disability advocacy is, "Nothing about us without us."

A wider shot shows him speaking in an empty office. He wanders past a break room and rows of cubicles.

REID: You know, got to keep moving forward, because there's a lot more people with disabilities out there. This is a major untapped talent pool.

He finishes speaking to the camera.

REID: And they will. They will give you great work if you give them the tools and support that they need.

The scene fades to white, and the blue UnitedHealthcare logo appears in the center.

ON-SCREEN TEXT: UnitedHealthcare

The scene fades to black.