Employee engagement
Health care can be complicated. In fact, 60% of new UnitedHealthcare members said they don’t have a good understanding of their health plan,1 making it difficult for them to make informed choices about when and where to get the care they need.
Helping employees take a more active role in their care
Easier access to care — virtually everywhere
From reaching wellness goals to managing chronic conditions, employees have access to an array of virtual care options.
Whether employees want to lose weight, quit tobacco, get more active or get better sleep, most of our wellness programs and services are digitally supported, making it easier for employees to engage with them whenever, wherever.
With 24/7 Virtual Visits, employees can connect to a provider by phone2 or video anytime through myuhc.com® or the UnitedHealthcare® app. Providers can treat a wide range of health conditions, from flu and pinkeye to migraines and more — and even prescribe medications, if needed.3
Virtual primary care meets employees where they are with convenient access to nationwide providers offering quality care to coordinate primary and ongoing care needs. Virtual visits for primary care are available with UnitedHealthcare Choice, Choice Plus and Core plans through Optum Everycare Now™, a dedicated virtual provider group reinventing how virtual care is provided. Employees can connect with a provider through myuhc.com or the UnitedHealthcare app.
Like a virtual guide by their side, our virtual behavioral health resources are designed to give your employees more ways to connect to confidential support. Whether they want to get a virtual therapy appointment, learn new ways to relax and more, these solutions are built to help make behavioral health care more accessible anytime, anywhere.
The prevalence of type 2 diabetes has more than doubled since 2000, leading to more than 80K deaths and costs of more than $327B annually in the U.S.4,5 Level2 connects real-time patient data (continuous glucose monitor, activity tracker, individual health record), clinical experts and employees, personalized recommendations on diet, activity and medication with the goal of putting type 2 diabetes into remission.
Compassionate, one-to-one guidance
When employees and their covered family members want one-to-one help with their health or health plan, Advocate4Me® provides personalized guidance. Available by phone or chat, advocates are ready to help employees with benefits and claims, provider search, health education, referrals to clinical programs, complex health care support and more. Using robust data and technology tools, our advocates help guide your employees to their next best steps — all with an eye toward lower costs and better health.
Support members can count on
17M members are supported by Advocate4Me6
91% overall member satisfaction6
39% of clinical program enrollees are referred by advocates6
Digital tools for employees and providers
A variety of online tools and resources for employees and providers are designed to help make care more understandable, accessible and affordable.
From one central, secure space, employees can access their own personalized health hub. In just a few clicks or taps on myuhc.com® or the UnitedHealthcare® app, they can find a network provider, review cost and care options, see claims status, refill prescriptions, find wellness or clinical programs they may be eligible for and more.
Helping employees understand and use their benefits
78% of new member survey respondents said that their personalized onboarding video on myuhc.com helped them understand how their plan worked1
Access to real-time patient information — including pharmacy, labs, prior authorization, eligibility and early care path intervention — is designed to help make it easier for providers and care teams to see the employee’s entire health care journey.
Point of Care Assist® integrates patients’ UnitedHealthcare health records with Electronic Medical Records to provide real-time insights on care needs, aligned to their specific health plan benefits, to help ensure informed decisions that may lead to better outcomes and care coordination, as well as lower costs.
PreCheck MyScript® is a tool providers can use right at the point of care to help employees avoid high-cost medications and hassles at the pharmacy. It provides doctors with information about benefits coverage, sends them an alert if a medication requires prior authorization, shows them prescription costs and offers lower-cost alternatives.
Lowering costs for employees
$225 average savings per switch to a lower-cost prescription with PreCheck MyScript7
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