Enhanced One Healthcare ID security coming soon with uhceservices.com and Employer eServices
Upcoming changes to uhceservices.com and employereservices.com beginning on October 3, 2024
Enhanced One Healthcare ID security coming soon with uhceservices.com and Employer eServices
Beginning October 3, 2024, when users select “Log in with One Healthcare ID,” they will notice updates that offer new ways to authenticate. The users will have the option to set up a password, add a Passkey through web authenticator, set up MS or Google authenticator or a phone number. Users will only need to set up three of the four options. Users will have the option to skip this process, however, we encourage all users to update their account now to be ready for the enhanced security coming in late February 2025. If you need assistance, please call 1-855-819-5909.
See below for helpful information on the upcoming changes.
Users Log in with One Healthcare ID from uhceservices and Employer eServices:
Users will now be prompted to have three methods to authenticate, you can pick from the following options:
- Password – required for all users
- Use Web Authenticator
- Use of biometrics
- Create a passkey
- Download MS or Google Authenticator app on your phone
- No longer need a password after set-up completed
- Authenticator code will be on your phone
- No longer need to wait for a code via phone or text
- Add a phone number — this can be a direct land line or cell phone
Currently, users will have the option to skip and continue, but we encourage you to set up additional authentication methods now.
Users will be provided with a recovery code with the option to download or copy. Users can also generate a new code if lost.
Please visit the One Healthcare Help Center for assistance with the set-up options. This will also be available on uhceservices.com and employereservices.com. Contact the technical support line for help with this transition at 1-855-819-5909.
