UnitedHealthcare NavigateNOW, a health plan that starts virtual and stays personal

NavigateNOW launching for new business in select Level Funded markets with November 1, case effective dates.

Aug. 4, 2022

Two-thirds of consumers surveyed found a virtual care plan appealing.¹ You may be seeking a modern and affordable solution that meets employees and their families where they are.

With access to a personal Optum Virtual Care Team and 24/7 availability, the NavigateNOW health plan offers coordinated care that begins virtually and connects to in-person when necessary.

How it works

Watch a quick video to see how the plan features come to life.

Video transcript

[Text On Screen – Paid actor portrayals]

What if you had more time to do the things you enjoy? A single digital entry point and 24/7 access to care may help make life a little bit easier.

Introducing UnitedHealthcare Navigate Now. A virtual first plan designed to bring you personalized, coordinated healthcare whenever and wherever you need it.

[Text On Screen – All appointments subject to availability and state licensing and regulatory guidelines.]

From primary to urgent, to behavioral services, you can get care, backed by thousands of providers. That means you’ll have an extensive network of board-certified physicians and other care providers, right at your fingertips.

I’m going to send a prescription to your local pharmacy.

I got the numbers you sent. It looks like you’re a little high. We’re going to have to set you up for some blood work that would include your A1C test. Your care navigator will help you set that up.

It’s good to see you again. Let’s get your blood draw set up.

[Text On Screen – Cost depends on patient’s health benefit plan.]

Designed to give you flexible visit options, online scheduling, and clearly defined costs, so you can think less about healthcare and more about living. If you need checkups for your family, we’ll remind you about routine appointments. If you manage an ongoing condition, we’ll offer help with care. And if you have an illness, we’ll see you quickly and send any necessary prescriptions to your local pharmacy. Because personal, thoughtful guidance may make it feel like you’re not just part of the plan. You’re at the heart of it.

I can’t stop worrying about stuff that’s going on.

I am concerned about the high levels of anxiety that I’m hearing from you. I would like to bring in our behavioral health provider into the visit.

Hi, Morgan. I’m Jess. I’d like to meet with you biweekly. How does that sound?

Yeah, I’d like that.

From home to clinic, ailment to health, your care team is here to support you, with providers and technology that help make the most of your visits. Because having an expert care team standing by to answer your questions online or in person, may help you take your wellness into your own hands, wherever life takes you.

[Text On Screen – Contact your UnitedHealthcare representative to learn more about NavigateNOW today]

[Text on Screen – United Healthcare]

[Text On Screen – The Optum Care Team is part of Optum Virtual Care which is an affiliate of UnitedHealth Group family of companies. Minimum participation requirements may apply for bundling programs. Benefits and programs may not be available in all states for all group sizes. Components subject to change. All trademarks are the property of their respective owners. Administrative services provided by United HealthCare Services, Inc. or other affiliates, and UnitedHealthcare Services LLC in NY. Stop-loss insurance is underwritten by All Savers Insurance Company (except MA, MN, NJ and NY), UnitedHealthcare Insurance Company in MA and MN UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY. Because we are continuously improving our products and services, Optum reserves the right to change specifications without prior notice. E1211007352 8/12 ©2021 United HealthCare Services, Inc. All Rights Reserved]

Download an infographic (pdf)

Access to care that’s virtually different

Video transcript

NavigateNow (Caradigm) B2B Transcript

{Narration}: What if your employees could do more of the things they enjoy because they knew someone would always be there to help?

Imagine access to a health plan so intuitive it doesn't just promise to make their lives easier; it’s designed to deliver.

Put your employees in control of their healthcare with NavigateNOW, a health plan offering medical, behavioral and pharmaceutical services that begins virtually and moves to in-person care when necessary. With 24/7 access to a personal Optum virtual care team via video, chat or phone-to deliver care, coordinate follow-ups and send reminders about upcoming events, offering solutions for ongoing support.

And if they have an illness, we’ll send any necessary prescriptions to a local pharmacy, so they can think less about health care and more about living.

Because a personal care team may make it feel like they’re not just part of the plan, they’re at the heart of it. A plan built to be more affordable,

[Text On Screen - $0]

[Text On Screen - $0]

[Text On Screen – Pay $0 for primary care visits and behavioral health visits]

convenient to access. Designed to help them easily manage their healthcare.

[Text On Screen - $0]

[Text On Screen - $0]

[Text On Screen – Pay $0 for virtual visits for urgent care and most generic medications]

{Narration}: Because the only thing better than having an expert care team standing by to answer your questions online, at home, or in person, is having the power to take your health into your own hands, wherever life takes you.

Contact your United Healthcare representative to learn more about NavigateNOW today.

[Text On Screen – United Healthcare]

[Text On Screen – The Optum Care Team is part of Optum Virtual Care which is an affiliate of UnitedHealth Group family of companies. Minimum participation requirements may apply for bundling programs. Benefits and programs may not be available in all states for all group sizes. Components subject to change. All trademarks are the property of their respective owners. Administrative services provided by United HealthCare Services, Inc. or other affiliates, and UnitedHealthcare Services LLC in NY. Stop-loss insurance is underwritten by All Savers Insurance Company (except MA, MN, NJ and NY), UnitedHealthcare Insurance Company in MA and MN UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY. Because we are continuously improving our products and services, Optum reserves the right to change specifications without prior notice. B2B EI211007350 8/21 ©2021 United HealthCare Services, Inc. All Rights Reserved]

Consumer focused

24/7/365 digital access to care and support with online scheduling and on-demand, same day appointments
Board-certified physicians and other care providers are available at the touch of a button
Care Team coordinates in-person care with local providers to help with a cohesive experience

Concierge care

Employees use an app² to connect with their Care Team who can provide immediate help for certain conditions or guide them to an in-person appointment for lab work, if needed
Integration of medical and behavioral providers within the Care Team
Interactive well-being programs

Savings opportunities for you and your employees

$0 copays for primary care, behavioral health and virtual visits for urgent care
Clinical workflow and new efficiency tools may result in savings for everyone
Clinically-led navigation to providers designated for quality and cost-efficiency³ and optimal sites of care that help drive savings

What you can expect with NavigateNOW

An integrated experience to support improved overall health

It’s designed to deliver integrated, whole person care with medical, behavioral and pharmaceutical services in a single entry point to help improve health care and outcomes at a competitive price.

Built to move from virtual to face-to-face, when necessary

When virtual care isn’t possible because labs are needed or the condition requires being seen face-to-face, care moves to in-person with navigation to quality providers.³

Removes barriers and makes it easier to access care

Each plan participant can access health care at the touch of a button without sitting in waiting rooms or traffic.

NavigateNOW is available as UnitedHealthcare Level Funded plans in these select areas

For additional availability details visit the pre-member website.

Fayetteville, AR
Fort Smith, AR
Little Rock, AR
Phoenix, AZ
Tucson, AZ
CO Springs, CO
Denver, CO
Wilmington, DE
Fort Myers, FL
North Broward and Palm Beach, FL
Naples, FL
Punta Gorda, FL
Indianapolis, IN
Lafayette, IN
Muncie, IN
Springfield, MA
Worcester, MA
Minneapolis/St. Paul, MN
Albuquerque, NM
Las Vegas, NV
Akron, OH
Cleveland, OH
Columbus, OH
Pittsburgh, PA
Dallas/Fort Worth, TX
Houston, TX
Richmond, VA
Seattle, WA

Download a sales brochure (pdf)

Additional plan materials can be found at uhceservices.com. For more information contact your UnitedHealthcare sales representative.

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Footnotes

Huron Health Care Consumer Report © 2021 Huron Consulting Group Inc. and affiliates. February, 2021.
Data rates may apply.
UnitedHealth Premium® care physicians where available.

Disclaimers

The policies have exclusions, limitations, reductions of benefits, and terms under which the policy may be continued in force or discontinued. These products are not available in all states.

The Optum Care Team is part of Optum Virtual Care which is an affiliate of UnitedHealth Group family of companies.

The UnitedHealth Premium® designation program is a resource for informational purposes only. Designations are displayed in UnitedHealthcare online physician directories at myuhc.com®. You should always visit myuhc.com for the most current information. Premium designations are a guide to choosing a physician and may be used as one of many factors you consider when choosing a physician. If you already have a physician, you may also wish to confer with him or her for advice on selecting other physicians. You should also discuss designations with a physician before choosing him or her. Physician evaluations have a risk of error and should not be the sole basis for selecting a physician. Please visit myuhc.com for detailed program information and methodologies.

Minimum participation requirements may apply for bundling programs. Benefits and programs may not be available in all states for all group sizes. Components subject to change.

All trademarks are the property of their respective owners.

Administrative services provided by United HealthCare Services, Inc. or their affiliates, and UnitedHealthcare Services LLC in NY. Stop-loss insurance is underwritten by All Savers Insurance Company (except MA, MN, NJ and NY), UnitedHealthcare Insurance Company in MA and MN, UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY.