Mental health programs and benefits

If you or a loved one has feelings of anxiety, stress, isolation, or depression, you’re not alone. Many people face emotional struggles and may need help to cope. How you feel matters. And the way you learn to cope matters too. Mental health and behavioral health programs and resources are available to help you feel better and help you get back to being you. Behavioral health care includes mental health care with a focus on a person’s behaviors and habits as well as treatment for substance use. Let's review some of the resources that may be available to you. 

What types of mental health services may be covered?

Coverage for mental health care services depends on your health plan benefits. You can sign in to your health plan account or call the number on your member ID card to determine if you may be eligible for specific mental health care services. Some of our programs may include an Employee Assistance Program (EAP), telehealth visits or other health and well-being resources.

Below, you can review how to get help for possible mental health concerns, including resources you may be able to access and phone numbers to call for help.

Find a provider you trust to help support your mental health

Choosing a doctor, mental health or behavioral health specialist that makes you feel comfortable may make all the difference for helping you start to feel better. You can use our provider search tool to help you get started with finding a network provider. 

Telehealth and mobile app services available for emotional support

Some emotional support programs, apps and phone services may be included with certain health plans. Sign in to your health plan account to learn if the following benefits may be available with your health plan. 

Mental health support and resources

If you believe you need help right away — for yourself or a loved one — call 911 or use the emergency numbers below.

Substance Use Helpline — 1-855-780-5955

If you feel that you or a loved one are experiencing signs of addiction, call the confidential helpline to get support, guidance on treatment options, help finding a network provider and answers to your questions.

National Domestic Violence Hotline — 1-800-799-7233 | 1-800-787-3224 (TTY)

Get help with crisis intervention, information and referrals to local services for victims of domestic violence and those calling on their behalf.

National Suicide Prevention Lifeline — 1-800-273-8255 | 1-800-799-4889 (TTY)

If you or someone you know is in suicidal crisis or emotional distress, get emergency help right away. Contact the lifeline for 24/7, free and confidential support for people in distress and prevention and crisis resources for you or loved ones. You can also find 24/7 support through an online chat called Lifeline Chat.

The Crisis Text Line — Text “Home” to 741741

The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor.

Sign in to learn more about your mental health benefits

If you have more questions about your mental health plan benefits, sign in to your health plan account or call the number on your member ID card to learn more. 


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The Sanvello Mobile Application should not be used for urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room.  The information contained in the Sanvello Mobile Application is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used as a substitute for your provider’s care. Please discuss with your doctor how the information provided may be right for you. Premium access is available for members at no additional cost. Sanvello premium is not available for all groups in New York and is subject to change. Refer to your plan documents for specific benefit coverage and limitations or call the toll-free member phone number on your health plan ID card. Participation in the program is voluntary and subject to the terms of use contained in the Application. © Optum 2020. All rights reserved.