COVID-19 FAQs to help you answer client questions

Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.

Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.

Watch our webinar videos to get updates on COVID-19 vaccines and variants

External Briefing for COVID-19: Intro - April 20th, 2022

Virtual visits and telehealth

Download virtual visits and telehealth FAQs
Updated March 21, 2022 | 10:20 AM CST

COVID-19 OTC at home testing

Download OTC at home testing FAQs
Updated February 15, 2022 | 9:40 AM CST

Vaccines

Download vaccines FAQs
Updated February 9, 2022 | 8:35 PM CST

Member support

Download member support FAQs
Updated November 2, 2021 | 8:25 AM CST

All Savers

Download All Savers FAQs
Updated October 18, 2021 | 10:30 AM CST

Products and programs

Download products and programss FAQs
Updated October 18, 2021 | 10:30 AM CST

Testing

Download testing FAQs
Updated October 18, 2021 | 10:30 AM CST

Treatment and coverage

Download treatment and coverage FAQs
Updated October 15, 2021 | 12:20 PM CST

COVID-19 vaccine facts video for employees

View UnitedHealth Group educational video
Updated September 30, 2021 | 9:00 AM CST

Federal guidance

Download federal guidance FAQs
Updated July 21, 2021 | 2:35 PM CST

Financial, business continuity and reporting

Download financial, business continuity and reporting FAQs
Updated October 5, 2020 | 6:15 PM CST

FSA, HRA, HSA accounts

Download FSA, HRA, HSA accounts FAQs
Updated April 7, 2021 | 10:30 AM CST

Cobra

Download Cobra FAQs
Updated March 26, 2021 | 8:45 AM CST

Pharmacy coverage

Download pharmacy coverage FAQs
Updated February 26, 2021 | 12:25 PM CST

Claims and appeals

Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CST

Payment integrity

Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CST

Key resources