COVID-19 FAQs to help you answer client questions
Updated January 14, 2021 | 5:11 AM CST
Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.
Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.
FSA, HRA, HSA accounts
Download FSA, HRA, HSA accounts FAQs
Updated January 14, 2021 | 5:11 AM CST
Vaccines
Download vaccines FAQs
Updated January 14, 2021 | 5:11 AM CST
All Savers
Download All Savers FAQs
Updated January 8, 2021 | 6:50 PM CST
ASO: Business disruption and stop loss support
Download ASO: business disruption and stop loss support FAQs
Updated January 8, 2020 | 6:50 PM CST
Federal guidance
Download federal guidance FAQs
Updated January 8, 2021 | 6:50 PM CST
Fully insured: Business disruption support
Download fully insured: business disruption support FAQs
Updated January 8, 2021 | 6:50 PM CST
Testing
Download testing FAQs
Updated January 8, 2021 | 6:50 PM CST
Virtual visits and telehealth
Download virtual visits and telehealth FAQs
Updated January 8, 2021 | 6:50 PM CST
Treatment and coverage
Download treatment and coverage FAQs
Updated December 29, 2020 | 9:40 AM CST
Special enrollment
Download special enrollment FAQs
Updated November 16, 2020 | 8:03 AM CST
Programs and products
Download programs and products FAQs
Updated November 11, 2020 | 8:32 AM CST
Financial, business continuity and reporting
Download financial, business continuity and reporting FAQs
Updated October 5, 2020 | 6:15 PM CST
Cobra
Download Cobra FAQs
Updated October 2, 2020 | 10:45 AM CST
Member support
Download member support FAQs
Updated September 17, 2020 | 6:48 AM CST
Pharmacy coverage
Download pharmacy coverage FAQs
Updated September 17, 2020 | 6:48 AM CST
Specialty - vision, dental, financial protection
Download specialty - vision, dental, financial protection FAQs
Updated September 14, 2020 | 6:40 AM CST
Claims and appeals
Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CST
UnitedHealthcare combating COVID-19
Download UnitedHealthcare combating COVID-19 FAQs
Updated June 26, 2020 | 10:25 AM CST
Back to worksite
Download back to worksite FAQs
Updated June 15, 2020 | 5:20 AM CST
Dental and vision special enrollment
Download dental and vision special enrollment FAQs
Updated May 19, 2020 | 9:05 AM CST
Prior authorization and utilization management
Download prior authorization and utilization management FAQs
Updated April 16, 2020 | 1:15 PM CST
Payment integrity
Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CST
Clinical
Download clinical FAQs
Updated April 10, 2020 | 4:00 PM CST
Testing and coverage
Download testing and coverage FAQs
Updated April 01, 2020 | 5:00 PM CST
Key resources
- External ASO Options Guide - Updated December 30, 2020 | 3:00 PM CST
- Telehealth Reimbursement Policy - Updated November 11, 2020 | 8:30 PM CST
- FAQ guidance (ACA FAQS Part 43) - Updated July 20, 2020 | 7:00 AM CST
- National emergency guidance and timing - Updated June 24, 2020 | 1:00 PM CST
- FAQ: What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws - Updated June 15, 2020 | 5:20 AM CST
- CDC Activities and Initiatives Supporting the COVID-19 Response and the President’s Plan for Opening America Up Again
- CDC COVID-19 Site - what you should know, situation updates, community impacts and resources
- Families First Act and CARES Act FAQ
- FDA Diagnostic Testing FAQs
- Health and Human Services Coronavirus Resources
- CDC travel recommendations
- UnitedHealthcare COVID-19 FAQ
- IRS notice on high deductible plans with HSA
- Family First Coronavirus Response Act (H.R. 6201)
- Test Locator Tool
- Emotional Support line 866-342-6892 available 24/7
- Sanvello press release
- UnitedHealthcare/OptumRx Community Circle Fighting COVID-19 Together
- DOJ Reporting COVID-19 suspected scams: Fraud Hotline call 1-866-720-5721 or email disaster@leo.gov
- FDA approved tests
- Back to Worksite Toolkit - Employer eServices (EeS), United eServices (UeS) or other secure platform (UMR, All Savers, Sierra)