COVID-19 FAQs to help you answer client questions
Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.
Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.
Medicaid Redetermination
Download FAQs
Updated January 17, 2023 | 7:30 AM CST
Testing
Download testing FAQs
Updated December 30, 2022 | 2:15 PM CST
Treatment and coverage
Download treatment and coverage FAQs
Updated December 30, 2022 | 2:15 PM CST
Vaccines
Download vaccines FAQs
Updated December 30, 2022 | 2:15 PM CST
All Savers
Download All Savers FAQs
Updated October 17, 2022 | 9:00 AM CST
Virtual visits and telehealth
Download virtual visits and telehealth FAQs
Updated October 17, 2022 | 9:00 AM CST
COVID-19 OTC at home testing
Download OTC at home testing FAQs
Updated September 12, 2022 | 8:00 AM CST
Member support
Download member support FAQs
Updated November 2, 2021 | 8:25 AM CST
Products and programs
Download products and programss FAQs
Updated October 18, 2021 | 10:30 AM CST
COVID-19 vaccine facts video for employees
View UnitedHealth Group educational video
Updated September 30, 2021 | 9:00 AM CST
Federal guidance
Download federal guidance FAQs
Updated July 21, 2021 | 2:35 PM CST
Financial, business continuity and reporting
Download financial, business continuity and reporting FAQs
Updated October 5, 2020 | 6:15 PM CST
FSA, HRA, HSA accounts
Download FSA, HRA, HSA accounts FAQs
Updated April 7, 2021 | 10:30 AM CST
Cobra
Download Cobra FAQs
Updated March 26, 2021 | 8:45 AM CST
Pharmacy coverage
Download pharmacy coverage FAQs
Updated February 26, 2021 | 12:25 PM CST
Claims and appeals
Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CST
Payment integrity
Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CST
Sweat Equity program
Key resources
- External ASO Options Guide - Updated March 21, 2022 | 1:20 PM CST
- Telehealth Reimbursement Policy - Updated November 11, 2020 | 8:30 PM CST
- FAQ guidance (ACA FAQS Part 43) - Updated July 20, 2020 | 7:00 AM CST
- National emergency guidance and timing - Updated June 24, 2020 | 1:00 PM CST
- FAQ: What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws - Updated June 15, 2020 | 5:20 AM CST
- CDC Activities and Initiatives Supporting the COVID-19 Response and the President’s Plan for Opening America Up Again
- CDC COVID-19 Site - what you should know, situation updates, community impacts and resources
- Families First Act and CARES Act FAQ
- FDA Diagnostic Testing FAQs
- Health and Human Services Coronavirus Resources
- CDC travel recommendations
- UnitedHealthcare COVID-19 FAQ
- IRS notice on high deductible plans with HSA
- Family First Coronavirus Response Act (H.R. 6201)
- Test Locator Tool
- DOJ Reporting COVID-19 suspected scams: Fraud Hotline call 1-866-720-5721 or email disaster@leo.gov
- FDA approved tests
- Back to Worksite Toolkit - Employer eServices (EeS), United eServices (UeS) or other secure platform (UMR, All Savers, Sierra)
