COVID-19 FAQs to help you answer client questions

Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.

Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.

Watch our webinar videos to get updates on COVID-19 vaccines and variants

UnitedHealthcare COVID-19 Briefing November 11, 2021 Opening Comments

Member support

Download member support FAQs
Updated November 2, 2021 | 8:25 AM CST

Vaccines

Download vaccines FAQs
Updated October 27, 2021 | 8:00 AM CST

All Savers

Download All Savers FAQs
Updated October 18, 2021 | 10:30 AM CST

Products and programs

Download products and programss FAQs
Updated October 18, 2021 | 10:30 AM CST

Testing

Download testing FAQs
Updated October 18, 2021 | 10:30 AM CST

Virtual visits and telehealth

Download virtual visits and telehealth FAQs
Updated October 18, 2021 | 10:30 AM CST

Treatment and coverage

Download treatment and coverage FAQs
Updated October 15, 2021 | 12:20 PM CST

COVID-19 vaccine facts video for employees

View UnitedHealth Group educational video
Updated September 30, 2021 | 9:00 AM CST

Special enrollment

Download special enrollment FAQs
Updated Sept 2, 2021 | 2:00 PM CST

Federal guidance

Download federal guidance FAQs
Updated July 21, 2021 | 2:35 PM CST

Financial, business continuity and reporting

Download financial, business continuity and reporting FAQs
Updated October 5, 2020 | 6:15 PM CST

FSA, HRA, HSA accounts

Download FSA, HRA, HSA accounts FAQs
Updated April 7, 2021 | 10:30 AM CST

Cobra

Download Cobra FAQs
Updated March 26, 2021 | 8:45 AM CST

Pharmacy coverage

Download pharmacy coverage FAQs
Updated February 26, 2021 | 12:25 PM CST

Fully insured: Business disruption support

Download fully insured: business disruption support FAQs
Updated February 2, 2021 | 6:57 AM CST

ASO: Business disruption and stop loss support

Download ASO: business disruption and stop loss support FAQs
Updated January 8, 2020 | 6:50 PM CST

Specialty - vision, dental, financial protection

Download specialty - vision, dental, financial protection FAQs
Updated September 14, 2020 | 6:40 AM CST

Claims and appeals

Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CST

UnitedHealthcare combating COVID-19

Download UnitedHealthcare combating COVID-19 FAQs
Updated June 26, 2020 | 10:25 AM CST

Back to worksite

Download back to worksite FAQs
Updated June 15, 2020 | 5:20 AM CST

Dental and vision special enrollment

Download dental and vision special enrollment FAQs
Updated May 19, 2020 | 9:05 AM CST

Prior authorization and utilization management

Download prior authorization and utilization management FAQs
Updated April 16, 2020 | 1:15 PM CST

Payment integrity

Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CST

Clinical

Download clinical FAQs
Updated April 10, 2020 | 4:00 PM CST

Coverage and benefits

Download testing and coverage FAQs
Updated April 01, 2020 | 5:00 PM CST

Key resources