COVID-19 FAQs and Post PHE FAQs to help you answer client questions

Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.

Now that the Department of Health and Human Services (HHS) released guidance that the Public Health Emergency (PHE)  and the President’s National Emergency (NE) would end on May 11 we have questions that address what may change at that time as well as the UnitedHealthcare approach.  These questions will continue to be updated and will grow as we approach the end of the PHE and NE.

As always we recommend customers discuss any changes with their own counsel and tax professional.

Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.

COVID-19 Post Public Health Emergency and National Emergency

All Savers

Download All Savers FAQs
Updated February 2, 2023 | 7:30 AM CST

COVID-19 OTC at home testing

Download OTC at home testing FAQs
Updated February 2, 2023 | 7:30 AM CST

Pharmacy coverage

Download pharmacy coverage FAQs
Updated February 2, 2023 | 7:30 AM CST


Download testing FAQs
Updated February 2, 2023 | 7:30 AM CST

Virtual visits and telehealth

Download virtual visits and telehealth FAQs
Updated February 2, 2023 | 7:30 AM CST

Medicaid Redetermination

Download FAQs
Updated January 17, 2023 | 7:30 AM CST

Treatment and coverage

Download treatment and coverage FAQs
Updated December 30, 2022 | 2:15 PM CST


Download vaccines FAQs
Updated December 30, 2022 | 2:15 PM CST

Member support

Download member support FAQs
Updated November 2, 2021 | 8:25 AM CST

Products and programs

Download products and programss FAQs
Updated October 18, 2021 | 10:30 AM CST

COVID-19 vaccine facts video for employees

View UnitedHealth Group educational video
Updated September 30, 2021 | 9:00 AM CST

Federal guidance

Download federal guidance FAQs
Updated July 21, 2021 | 2:35 PM CST

Financial, business continuity and reporting

Download financial, business continuity and reporting FAQs
Updated October 5, 2020 | 6:15 PM CST

FSA, HRA, HSA accounts

Download FSA, HRA, HSA accounts FAQs
Updated April 7, 2021 | 10:30 AM CST


Download Cobra FAQs
Updated March 26, 2021 | 8:45 AM CST

Claims and appeals

Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CST

Payment integrity

Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CST

Key resources