COVID-19 FAQs and Post PHE FAQs to help you answer client questions
Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.
Now that the Department of Health and Human Services (HHS) released guidance that the Public Health Emergency (PHE) and the President’s National Emergency (NE) would end on May 11 we have questions that address what may change at that time as well as the UnitedHealthcare approach. These questions will continue to be updated and will grow as we approach the end of the PHE and NE.
As always we recommend customers discuss any changes with their own counsel and tax professional.
Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.
COVID-19 Post Public Health Emergency and National Emergency
Download Post Public Health Emergecy (PHE) and National Emergency (NE) FAQs
Updated March 8, 2023 | 12:55 PM CST
All Savers
Download All Savers FAQs
Updated February 2, 2023 | 7:30 AM CST
COVID-19 OTC at home testing
Download OTC at home testing FAQs
Updated February 2, 2023 | 7:30 AM CST
Pharmacy coverage
Download pharmacy coverage FAQs
Updated February 2, 2023 | 7:30 AM CST
Testing
Download testing FAQs
Updated February 2, 2023 | 7:30 AM CST
Virtual visits and telehealth
Download virtual visits and telehealth FAQs
Updated February 2, 2023 | 7:30 AM CST
Medicaid Redetermination
Download FAQs
Updated January 17, 2023 | 7:30 AM CST
Treatment and coverage
Download treatment and coverage FAQs
Updated December 30, 2022 | 2:15 PM CST
Vaccines
Download vaccines FAQs
Updated December 30, 2022 | 2:15 PM CST
Member support
Download member support FAQs
Updated November 2, 2021 | 8:25 AM CST
Products and programs
Download products and programss FAQs
Updated October 18, 2021 | 10:30 AM CST
COVID-19 vaccine facts video for employees
View UnitedHealth Group educational video
Updated September 30, 2021 | 9:00 AM CST
Federal guidance
Download federal guidance FAQs
Updated July 21, 2021 | 2:35 PM CST
Financial, business continuity and reporting
Download financial, business continuity and reporting FAQs
Updated October 5, 2020 | 6:15 PM CST
FSA, HRA, HSA accounts
Download FSA, HRA, HSA accounts FAQs
Updated April 7, 2021 | 10:30 AM CST
Cobra
Download Cobra FAQs
Updated March 26, 2021 | 8:45 AM CST
Claims and appeals
Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CST
Payment integrity
Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CST
Sweat Equity program
Key resources
- External ASO Options Guide - Updated March 21, 2022 | 1:20 PM CST
- Telehealth Reimbursement Policy - Updated November 11, 2020 | 8:30 PM CST
- FAQ guidance (ACA FAQS Part 43) - Updated July 20, 2020 | 7:00 AM CST
- National emergency guidance and timing - Updated June 24, 2020 | 1:00 PM CST
- FAQ: What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws - Updated June 15, 2020 | 5:20 AM CST
- CDC Activities and Initiatives Supporting the COVID-19 Response and the President’s Plan for Opening America Up Again
- CDC COVID-19 Site - what you should know, situation updates, community impacts and resources
- Families First Act and CARES Act FAQ
- FDA Diagnostic Testing FAQs
- Health and Human Services Coronavirus Resources
- CDC travel recommendations
- UnitedHealthcare COVID-19 FAQ
- IRS notice on high deductible plans with HSA
- Family First Coronavirus Response Act (H.R. 6201)
- Test Locator Tool
- DOJ Reporting COVID-19 suspected scams: Fraud Hotline call 1-866-720-5721 or email disaster@leo.gov
- FDA approved tests
- Back to Worksite Toolkit - Employer eServices (EeS), United eServices (UeS) or other secure platform (UMR, All Savers, Sierra)
