UnitedHealthcare providers moving to electronic claim payments

UnitedHealthcare is committed to providing services as efficiently as possible. As part of this commitment UnitedHealthcare is implementing an initiative for medical providers who receive payments via paper checks rather than through a less costly electronic payment process known as automated clearing house or ACH.

Beginning July 15, 2020, providers who have not elected to receive ACH payments will receive payments through a virtual credit card issued through a financial intermediary, OptumHealth Financial Services.* The program will continue to roll out through the fall.

OptumHealth Financial Services, a UnitedHealth Group-affiliated company, provides payment services to the health care industry and offers medical providers with various payment methods and options, including electronic payments, virtual cards and checks. Some options are available to medical providers for a fee and may result in the receipt of transaction fees or other compensation (e.g., 1% to 3% of the total transaction amount) to UnitedHealth Group-affiliated companies.

Providers have options as to how they would like to receive their payments and are encouraged to switch to the ACH process at any time without incurring a fee. 

There is no impact to the employer.

This arrangement will be documented in a self-funded group’s Administrative Services Agreement on renewal.

Please contact your UnitedHealthcare representative with questions.

*This applies to UNET groups of 100 or more that are not on PRIME.

More updates for your clients

New releases, updates and notifications for a broad spectrum of UnitedHealthcare products and services.

Important, required notices for products, plans, forms and more.

Need-to-know operational announcements for you and your clients.