[U-mark animation]
ON-SCREEN TEXT: [Jill's story is for illustrative purposes only.]
Jill is like a lot of people. She thinks health care is complicated with coverage unknowns and cost surprises.
ON-SCREEN TEXT: [Only 1 in 3 think their health plan is on their side*
*J.D. Power 2020 U.S. Commercial Member Health Plan Study]
She feels intimidated and skeptical of health plans in general. Although Jill’s concerns may be fairly common, her story is uniquely hers.
ON-SCREEN TEXT: [Personal approach]
And it requires an approach designed to address these challenges in a personal way just for Jill.
ON-SCREEN TEXT: [Day one]
So, on day one, Jill is given a custom set of tools.
ON-SCREEN TEXT: [Jill’s Getting Started Guide myuhc.com Welcome Jill!]
She can flip, click and watch her way to a better understanding of how her plan works.
ON-SCREEN TEXT: [78% better understand their plan after personalized video*
*78% of new members surveyed said their personalized video helped them understand their plan better.
UnitedHealthcare New Member Tracking Survey, 2019.]
The idea is to quickly help her feel more comfortable. Because once she knows where everything is, she’s more likely to find answers when she needs them.
Let’s say she has been struggling with back pain.
ON-SCREEN TEXT: [What are you looking to treat? Area of body Type of condition]
It’s second nature for most of us to use search.
ON-SCREEN TEXT: [Back pain]
But with myuhc.com, the results are tailored to Jill.
ON-SCREEN TEXT: [Dr. Williams Physical therapist
Dr. Alouez Doctor of chiropractic
Dr. Greene Surgeon
Dr. Simons Surgeon
Dr. Lewis Surgeon]
Right at the top, she sees the least invasive options that are covered by her plan
ON-SCREEN TEXT: [In Network Premium designated]
and evaluated for quality and cost efficiency.
ON-SCREEN TEXT: [1 in 3 Americans received a surprise bill in the last 2 years*
*Kaiser Family Foundation Health Tracking Poll, conducted Feb. 13–18, 2020.]
Still, not even the best planning can help avoid all surprises. That's why proactive support can be so important. If Jill goes outside her network, we let her know.
ON-SCREEN TEXT: [We let her know that, too]
And if she may save money on a prescription or is eligible for a wellness program, we let her know that, too. Our people are also looking out for Jill.
ON-SCREEN TEXT: [31% of clinical program enrollees are referred by advocates*
*UnitedHealthcare Advocate4Me performance reporting, full-year 2019 data.]
Advocates have a 360-degree view of Jill's health journey and can help guide her next steps, like enrolling in a clinical program to help manage a chronic condition.
Everybody’s health journey is different. For Jill and millions of other UnitedHealthcare members, we're working to make it a little bit simpler —
ON-SCREEN TEXT: [a lot more personal]
and a lot more personal.
ON-SCREEN TEXT: [Talk to your broker, consultant or UnitedHealthcare representative to learn more]
[U-Mark]
ON-SCREEN TEXT: [Insurance coverage provided by or through UnitedHealthcare Insurance Company
or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.]
[UnitedHealthcare logo]
