Video: UnitedHealthcare regional leaders discuss cost-management trends

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ONSCREEN TEXT:      Controlling costs

                                    It’s all part of the plan

Four webcam feeds, each showing a different person in an office, appear in a square. The top-left feed fills the view. Text appears over a man with greying hair parted to the left.

ONSCREEN TEXT:      Greg Reidy

CEO, Southeast Region

                                    UnitedHealthcare Employer & Individual

GREG: Cost management is top of mind for every customer, every broker, every relationship that we have in the marketplace.

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ONSCREEN TEXT:      Elizabeth Winsor

                                    CEO, Northeast Region

                                    UnitedHealthcare Employer & Individual

ELIZABETH: Employers want to make sure that they’re offering a very cost-effective program for themselves, but also for their employees and their employees’ family members.

Another feed slides in, replacing Elizabeth’s feed. Text appears over a man with short greying hair.

ONSCREEN TEXT:      Brett Edelson

                                    CEO, Minnesota – South Dakota – North Dakota

                                    UnitedHealthcare Employer & Individual

BRETT: Managing cost is not something that any one of us can do alone. Everyone plays a part in this, and UnitedHealthcare is in the role of ensuring that we’re all aligned and moving together with programs that will work.

Another feed slides in, replacing Brett’s feed. Text appears over a woman with shoulder-length brown hair wearing a dark blue blazer.

ONSCREEN TEXT:      Kristen Rivers

                                    VP, Key Accounts, West Region

                                    UnitedHealthcare Employer & Individual

KRISTEN: Every carrier you talk to has a total cost of care value proposition that they’ll bring to the table. So, what I would tell you about what we do specific to an organization, is bring together all of the components that drive costs in the system.

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ONSCREEN TEXT:      Lowering costs through

                                    high-quality networks

Kristen’s feed appears.

KRISTEN: While we have a variety of performance networks that we can offer that are centered around the PCP and directing members care appropriately…

A web of circles appear containing illustrations of a pill bottle, a doctor’s coat, a healthcare cross, a doctor’s coat with a stethoscope, an H, a wallet, and the neckline of blue scrubs. The illustrations all merge behind the doctor’s coat with a stethoscope. Kristen’s feed appears again.

KRISTEN: …in really helping them navigate that healthcare journey, there are a variety of solutions that we can access and deploy depending on what the customer’s needs are.

Elizabeth’s feed appears.

ELIZABETH: What we found is, we have to try and incent members to use their quarterback or use their PCP. And the best way to do that, we found, is really partnering with high performance provider systems, and having us incent them to utilize a tier one provider, and really the win-win there is that you get the right care, at the right price, with the right outcome.

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ONSCREEN TEXT:

-              High-quality providers

-              Incentives to utilize
Tier 1 providers

-              Right care, right price,
right outcome

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ONSCREEN TEXT:      UnitedHealth Premium® Care

                                    Physicians outperformed their peers*

                                    10% Lower total cost of care

                                    High Premium Care Physician

                                    utilization resulted in:

                                    27% lower risk-adjusted spending per-member-per-month (PMPM)

                                    33% fewer ER visits

                                    47% fewer inpatient hospital admissions

*Savings estimates as of November 2021 UnitedHealthcare Network (Par) Commercial Claims analysis for 172 markets. Figures are based on book-of business results and represent the national average expected cost differential between Premium Care Physicians and non-Premium Care Physicians for entire episodes of care. Actual savings achieved will vary by customer depending on geographic availability and customer-specific service mix. All figures and estimated savings represent historical performance and are not a guarantee of future savings.

Brett’s feed appears.

BRETT: We’re really fortunate in the market that I work in that we have many high-performing providers. With that said, our ability to work specifically with some on programs around quality, total cost of care, R.A.C.O.’s, has really driven our network strategy to be differentiated with a handful of those providers.

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ONSCREEN TEXT:      Over the past two years

BRETT: It’s been amazing to see over the past two years the rapid advancement of the availability and the quality of virtual care.

ONSCREEN TEXT:      Rapid advancement

                                    in availability

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ONSCREEN TEXT:      Virtual care

BRETT: You know, now, for many of our members, it’s their preferred way to access the healthcare system.

ONSCREEN TEXT:      Preferred way to

                                    access the health

                                    care system

BRETT: …in particular for follow-up visits or routine care

ONSCREEN TEXT:      Follow-up visits

                                    or routine care

BRETT: …that they can seek in their home, rather than going to an office.

ONSCREEN TEXT:      All in the comfort of home

                                    Connecting incentives and

                                    health choices to cost savings

Greg’s feed appears.

GREG: UnitedHealthcare brings a lot to the table with regards to incented programs.

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Personal Rewards®

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GREG: And what we’ve found is, for those employers that are higher engagement on incentive programs, they typically have a positive impact on their overall plan costs.

Greg’s feed appears.

GREG: There’s a tie between high engagement with incentive or wellness programs and, ultimately, a customer’s claim experience.

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ONSCREEN TEXT:     Addressing cost

                                    transparency in health care

Greg interviews.

GREG: The marketplace continues to change and, from a regulatory environment, there are higher expectations around transparency. We’ll continue to manage through that for our customers.

Elizabeth interviews.

ELIZABETH: I really like the transparency regulation, because I think it’s the great equalizer between providers, payers, and employers, and really in the long run it’s going to benefit members.

Kristen interviews.

KRISTEN: It creates a focus on having the tools be in the hands of members, so that they can make better decisions relating to their health outcomes.

Text appears as Brett interviews.

ONSCREEN TEXT:      Everyone plays an important part

                                    in managing health care costs

BRETT: Everyone plays an important part in managing health care costs. And that’s all brought together by your health plan, by UnitedHealthcare. And that makes it incumbent upon us to make sure that all these things work together going toward the same goal.

ONSCREEN TEXT:      Work together going

                                    toward the same goal

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ONSCREEN TEXT:      Controlling costs – it’s all part of the plan

                                    Talk to your broker, consultant or

                                    UnitedHealthcare representative

                                    to learn more

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ONSCREEN TEXT:      United

                                    Healthcare

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