Member experience

Health care can be complicated, and your clients shouldn't have to go it alone. Leading with compassion and expertise, UnitedHealthcare helps employees navigate the health care system every step of the way.

Find member experience information and materials

Virtual care and support

Employees can virtually access medical and behavioral care in a convenient and cost-effective manner when they need it.

Personal 1-on-1 guidance

Going above and beyond customer service, advocates provide employees with guidance for a number of health-related issues, including clinical and care support, emotional health and financial benefits/claims.

Digital health plan resources

Benefit, claims and care information are always on hand via® and the UnitedHealthcare® app.

Taking member experience to an entirely new level

Caring guidance, better experiences via employee support

Members report a 92% overall satisfaction rating with Advocate4Me®.1

Employee guidance may lead to savings

Support via the Advocate4Me program has saved employers and their employees almost $100 million.3

Online tools that deliver

Employees who used a tool for finding care and costs before receiving care saved an average of 38% compared to those who didn't use the tool.2

Virtual care may offer savings

At a fraction of the average $1,700 cost of an ER visit, employees can connect with a doctor online for nonemergency care 24/7.4

Case study on employee engagement

When employees engage in their health care by actively using the programs and services available to them, outcomes may improve, costs may come down and productivity may increase.


  1. Full-year Advocate4Me score based on post-call survey, 2019.
  2. UnitedHealthcare internal claims analysis, 2018.
  3. UnitedHealthcare Advocate4Me performance reporting, 2019.
  4. Average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. The information and estimates provided are for general information and illustrative purpose only.


The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.

Advocate4Me services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time.

Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

Case studies are true but identifying characteristics have been changed to preserve confidentiality. Savings calculated on book-of-business case rate savings for these programs. Savings for enrolled members are case specific. Results will vary based on client specific demographics and plan design.