Virtual health for group health plans

Use of virtual health solutions has been on the rise for nearly a decade, growing in employer adoption by 500% between 2013 and 2018.1 During the COVID-19 pandemic, 75% of employers expanded their virtual health offerings even further — and said they planned to keep them in place.2 These solutions have joined the ranks of benefits that employees expect from their health plan. In fact, the number of medical and behavioral care virtual visits among UnitedHealthcare members remained consistent from the height of the pandemic in 2020 through 2021.3

Expanding access to care through a growing continuum of virtual health solutions for everything from urgent and primary care to behavioral health, condition-specific monitoring, dental care, physical therapy and at-home testing, UnitedHealthcare is working to take virtual health far beyond the basics for your clients and their employees.

Putting virtual care technology to work for better outcomes

Expanded access and convenience

Only 19% of rural areas in the U.S. have access to a primary care provider.4 Our virtual health solutions are built to provide another convenient way to make all kinds of care more accessible for employees, wherever they may be.

Lower costs

In addition to convenience, virtual care offers cost savings: A 24/7 Virtual Visit for urgent care typically costs less than $50,5 while in-person urgent care and ER visits average $190 and $1,700, respectively.6

Whole-person health made easier

With 75% of employers interested in making behavioral health care more accessible to employees virtually,2 our plans offer an array of virtual therapy and support solutions for depression and anxiety, neurodevelopment disorders, substance use and more.

Virtual care, built for real results

As the demand for virtual health solutions grows, UnitedHealthcare is continuing to expand online and mobile7 access to all kinds of care and support for employees and their families. Below is just a sample of what's available.

Virtual urgent and primary care

From urgent care to wellness exams, employees can access virtual care for some of their most common needs.

Behavioral health

Compassionate and convenient, virtual behavioral health solutions are designed to help make care more accessible for a continuum of needs.

Virtual visits for dental care

  • Available through DialCare, a network teledentistry provider
  • Benefits include two virtual visits per year at no cost-share, as well as services such as 24/7 help for nonemergency dental conditions, second opinions, treatment options and medically necessary prescriptions from state-licensed and fully credentialed dentists

Condition-specific virtual care, monitoring and testing

Advanced digital therapeutics are giving employees new ways to help get and stay healthier, including remote monitoring for chronic conditions like diabetes, virtual physical therapy and more.