COVID-19 FAQs to help you answer client questions

Updated July 31, 2020 | 7:45 PM CDT

Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.

Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.

All Savers

Download All Savers FAQs
Updated July 31, 2020 | 7:45 PM CDT

Fully insured: Business disruption support

Download fully insured: business disruption support FAQs
Updated July 31, 2020 | 7:45 PM CDT

Pharmacy coverage

Download pharmacy coverage FAQs
Updated July 31, 2020 | 7:45 PM CDT

Specialty - vision, dental, financial protection

Testing

Download testing FAQs
Updated July 31, 2020 | 7:45 PM CDT

Federal guidance

Download federal guidance FAQs
Updated July 28, 2020 | 10:10 PM CDT

Virtual visits and telehealth

Download virtual visits and telehealth FAQs
Updated July 28, 2020 | 10:10 PM CDT

ASO: Business disruption and stop loss support

Financial, business continuity and reporting

Download financial, business continuity and reporting FAQs
Updated July 24, 2020 | 4:10 PM CDT

Claims and appeals

Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CDT

Programs and products

Download programs and products FAQs
Updated July 24, 2020 | 1:20 PM CDT

Treatment and coverage

Download treatment and coverage FAQs
Updated July 24, 2020 | 1:20 PM CDT

Special enrollment

Download special enrollment FAQs
Updated July 23, 2020 | 7:30 AM CDT

UnitedHealthcare combating COVID-19

Download UnitedHealthcare combating COVID-19 FAQs
Updated June 26, 2020 | 10:25 AM CDT

Cobra

Download Cobra FAQs
Updated June 15, 2020 | 4:00 PM CDT

Back to worksite

Download back to worksite FAQs
Updated June 15, 2020 | 5:20 AM CDT

FSA, HRA, HSA accounts

Download FSA, HRA, HSA accounts FAQs
Updated June 4, 2020 | 5:40 AM CDT

Member support

Download member support FAQs
Updated June 2, 2020 | 3:55 PM CDT

Dental and vision special enrollment

Download dental and vision special enrollment FAQs
Updated May 19, 2020 | 9:05 AM CDT

Prior authorization and utilization management

Download prior authorization and utilization management FAQs
Updated April 16, 2020 | 1:15 PM CDT

Payment integrity

Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CDT

Clinical

Download clinical FAQs
Updated April 10, 2020 | 4:00 PM CDT

Testing and coverage

Download testing and coverage FAQs
Updated April 01, 2020 | 5:00 PM CDT

Key resources