Asthma Support

Individual care to help your child control asthma or COPD symptoms.

Does your child have trouble managing asthma symptoms? A nurse who specializes in breathing issues can really help. Benefits include a customized treatment plan and medicine to: 

• Manage flare-ups.
• Reduce symptoms. 
• Help your stay active.

Care Management

Do you or a loved one have a serious health problem, a behavioral health issue, a substance abuse issue or a high-risk pregnancy? If so, our care managers are in your corner. They will:

• Explain medical terms in plain language. 
• Coordinate your doctor appointments.
• Provide your care team with your medical records. 

Your care manager will stay with you on your medical journey. He or she will:

• Think beyond your medical and behavioral health needs.
• Make sure you have support at home.

So you can focus on getting better.

Choice of Doctor

You get to choose your child's primary care physician (PCP) who is your child's main doctor. Use the Doctor Lookup tool to see if your doctor is in our network.

If you don’t have a doctor or if your doctor is not in our network, we can help you find a new one close to you.

Your PCP is your child's main doctor for:

• Preventive care.
• Treatment if your child us sick or injured.
• Referrals to specialists for certain conditions.

Choice of Birth Center

Where you have your baby is an important choice. That’s why you can pick from nearly 100 in-network hospitals across Arizona. 

We encourage you to tour the hospital’s birthing center. This way you will be familiar with it. And you’ll be more relaxed when you have your baby.

Dental Care

Checkups and dental care are covered for members up to age 21.

Exams and cleanings every six months help teeth and gums stay strong and healthy. If there is a dental problem that needs to be fixed, that’s covered as well.

Equipment and Supplies

Your child's health and safety at home are important.

Our plan covers medical equipment ordered by your doctor. This can include supplies like:

• Hospital beds.
• Oxygen tanks.
• Walkers or wheelchairs.

Hearing Care

Trouble hearing can affect everyday life in many ways. Our plan includes services and support to help protect the hearing of members up to age 21.

We cover:

• Exams, therapy and tests.
• Hearing aids.

Healthy First Steps®

Build a healthy future for you and your baby and earn great rewards with Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus you can earn $20 just for signing up. 

We will help you:

• Choose a pregnancy provider and a pediatrician (child’s doctor).
• Schedule visits and exams and arrange rides to your visits.
• Earn rewards for going to visits throughout your pregnancy and baby’s first 15 months of life.
• Get supplies, including breast pumps for nursing moms.
• Connect with community resources such as Women, Infants and Children (WIC) services.

Hospitalization

This plan pays for all hospital expenses related to a hospital stay.

Our plan covers:

• Nursing care.
• Supplies and equipment
• Treatments.
• Diagnostic tests and exams.

And after leaving the hospital, we make sure each member gets follow-up care, if needed, to continue healing at home.

Interpreters

You and your child’s doctor need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your child’s appointment. 

We also have people at member services who speak more than one language. Chances are, we have someone who speaks your language.

Language Help

You can get information in your preferred language. Just ask. Then anything we write to you will only be in that language. This service is provided at no cost to you.

Medicines

Our plan includes prescription drugs and refills.

We also cover over-the-counter medicines with a written order from your doctor.

And we make getting your child's medicine easy. You can fill prescriptions at:

• Local network pharmacies.
• Services that deliver right to your door.

Member Services

Health insurance is complex. We can answer your questions simply and completely.

We help you find:

• Doctors.
• Pharmacies.
• Hospitals or other health facilities.
• Local resources.

Mental Health

We are concerned about how you feel. Behavioral health services can help you with personal problems that may affect you and/or your family. These problems may be stress, depression, anxiety or using drugs or alcohol.

AHCCCS Complete Care members assigned to UnitedHealthcare Community Plan will receive all of their health care from UnitedHealthcare Community Plan with the exception of the first 23 hours of crisis care. If you are experiencing a behavioral health crisis call one of the phone numbers below that matches the county you live in.

Crisis Hotlines by County:

Maricopa County: 602-222-9444 or 1-800-631-1314

Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties: 1-866-495-6735

Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties: 1-877-756-4090

Gila River and Ak-Chin Indian Communities: 1-800-259-3449

You may self-refer to a behavioral health provider.

Nurse Hotline

Nurse Hotline at 1-877-440-0255 available 24 hours per day / 7 days a week.

Prenatal Visits

A pregnancy is an incredible journey. It’s a journey you want to make with the help of friends, family and a pregnancy doctor, or OB-GYN.

All recommended prenatal clinical visits and tests are covered by our plan.

At these visits, the clinic will:

• Make sure both you and your baby are healthy.
• Explain what to expect at each stage of your pregnancy.
• Answer your questions.

Respite Care

Members accessing behavioral health services can receive up to 600 hours per benefit year (October 1st through September 30th).

Social Services

Sometimes a child's health and safety requires help from community programs. 

We help you connect to community services. Here they can get information about a variety of programs, like:  

• Food and housing assistance.
• Community child care.

They can help you get much needed relief in many ways.

Transportation

If you need a ride to an appointment, ask a friend, a family member or neighbor first. If you cannot get a ride UnitedHealthcare Community Plan will help you. AHCCCS Complete Care members may receive non-emergency transportation services through UnitedHealthcare Community Plan for a physical or behavioral health AHCCCS covered service.

Vision Care

This coverage includes:

• Regular exams.
• Frames and lenses.

This benefit is offered by Nationwide Vision.

Well Visits

Well visits with your doctor can help keep you healthy. These visits can catch health problems early so they can be treated. Preventive services include: 

• Checkups for adults and children.
• Well-baby care.
• Care for women expecting a baby.
• Routine shots and tests.
• Mammograms.

You will not have a copayment for preventive care.