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Don’t lose benefits
Commonwealth Coordinated Care Plus (CCC Plus)
This plan is for adults who need extra support and care. You get many services to help with daily activities that other Virginia Commonwealth Coordinated Care Plus (CCC Plus) plans don’t offer. You qualify based on income and health needs. This includes the new, expanded, low cost Medicaid coverage now available to Virginia adults and parents who are between 19–64 years old.
This includes the new, expanded, low cost Medicaid coverage now available to Virginia adults and parents who are between 19–64 years old.
View the benefits below to see all that our Virginia Medicaid plan offers.
This plan is available in the following counties:
Accomack, Albemarle, Alexandria City, Alleghany, Amelia, Amherst, Appomattox, Arlington, Augusta, Bath, Bedford, Bedford City, Bland, Botetourt, Bristol, Bristol City, Brunswick, Buchanan, Buckingham, Buena Vista City, Campbell, Caroline, Carroll, Charles City, Charlotte, Charlottesville City, Chesapeake City, Chesterfield, Clarke, Colonial Heights City, Covington City, Craig, Culpeper, Cumberland, Danville City, Dickenson, Dinwiddie, Emporia City, Essex, Fairfax, Fairfax City, Falls Church City, Fauquier, Floyd, Fluvanna, Franklin, Franklin City, Frederick, Fredericksburg City, Galax City, Giles, Gloucester, Goochland, Grayson, Greene, Greensville, Halifax, Hampton City, Hanover, Harrisonburg City, Henrico, Henry, Highland, Hopewell City, Isle of Wight, James City, King George, King William, King and Queen, Lancaster, Lee, Lexington City, Loudoun, Louisa, Lunenburg, Lynchburg City, Madison, Manassas City, Manassas Park City, Martinsville City, Mathews, Mecklenburg, Middlesex, Montgomery, Nelson, New Kent, Newport News City, Norfolk City, Northampton, Northumberland, Norton City, Nottoway, Orange, Page, Patrick, Petersburg City, Pittsylvania, Poquoson City, Portsmouth City, Powhatan, Prince Edward, Prince George, Prince William, Pulaski, Radford City, Rappahannock, Richmond, Richmond City, Roanoke, Roanoke City, Rockbridge, Rockingham, Russell, Salem, Scott, Shenandoah, Smyth, Southampton, Spotsylvania, Stafford, Staunton City, Suffolk City, Surry, Sussex, Tazewell, Virginia Beach City, Warren, Washington, Waynesboro City, Westmoreland, Williamsburg City, Winchester City, Wise, Wythe, and York.
Commonwealth Coordinated Care Plus (CCC Plus)
You are eligible for CCC Plus when you have full Medicaid benefits, and meet one of the following categories:
- You are age 65 and older,
- You are an adult or child with a disability,
- You reside in a nursing facility (NF),
- You receive services through the CCC Plus home and community based services waiver (formerly referred to as the Technology Assisted and Elderly or Disabled with Consumer Direction (EDCD) Waivers),
- You receive services through any of the three waivers serving people with developmental disabilities (Building Independence, Family & Individual Supports, and Community Living Waivers), also known as the DD Waivers.
The pandemic-related flexibility that allows parents of children under age 18 and spouses to be reimbursed for providing personal care services will end on November 10, 2023. To ensure a smooth transition, Employers of Record should search for an alternate caregiver as soon as possible.
Your services facilitator should be able to assist in locating resources to find qualified attendants and steps in the hiring process. The Consumer Directed Services Employer of Record Manual provides helpful information on hiring attendants. The EOR manual can be found on the DMAS website at: https://dmas.virginia.gov/for-providers/long-term-care/waivers/.
DMAS is awaiting Federal approval to permanently allow parents of minors and spouses to be paid to provide personal care services when no one else is available. EORs will have to show their recent efforts to hire an attendant, and no one else is available. DMAS will provide training for families and providers once Federal approval is received.
Find providers and coverage for this plan.
Search for doctors, hospitals, behavioral health and other specialists.
Find medications covered by this plan.
Find a pharmacy near you.
Benefits & Features
Asthma and COPD Support
Individual care to help control your child's asthma.
Does your child have trouble managing asthma or COPD symptoms? A nurse who specializes in breathing issues can really help. Your child will get a customized treatment plan and medicine to:
- Manage flare-ups.
- Reduce symptoms.
- Let your child stay active.
Our members’ safety is our focus. For members who need extra care, like after a major illness, we’ll visit them at home to make sure they’re doing okay.
During this visit, we:
- Understand your personal needs.
- See if your home needs minor modifications, such as ramps and bathroom safety devices.
- Set up emergency monitoring.
- Arrange for personal care attendants.
Do you or a loved one have a serious health problem? If so, our case managers are in your corner. They will:
- Explain medical terms in plain language.
- Coordinate your doctor appointments.
- Provide your care team with your medical records.
Your care manager will stay close by throughout the medical journey. He or she will:
- Think beyond immediate medical needs.
- Make sure you have support at home.
So you can focus on getting better.
Choose a Birth Center
Where you have your baby is an important choice. That's why you can pick from a large network of hospitals all across Washington.
We also encourage you to tour the hospital's birthing center. This way you will be familiar with it. And be more relaxed when you have your baby.
Choice of Doctor
You get a primary care physician (PCP) who is your main doctor. Use the Doctor Lookup tool to see if your doctor is in our network.
If you don’t have a doctor or if your doctor is not in our network, we can help you find a new one close to you.
Your PCP is your main doctor for:
- Preventive care.
- Treatment if you are sick or injured.
- Referrals to specialists for certain conditions.
For questions or to find a dentist in your area, call the DMAS Dental Benefits Administrator at 1-888-912-3456.
Information is also available on the DMAS website at https://www.dmas.virginia.gov/for-members/benefits-and-services/dental/ or the DentaQuest website at http://www.dentaquestgov.com/
Equipment and Medical Supplies
Your health and safety at home are important.
Our plan covers medical equipment ordered by your doctor or case manager. This can include supplies like:
- Hospital beds.
- Oxygen tanks.
- Walkers or wheelchairs.
Home Meal Delivery
Proper nutrition is essential to good health. Yet you may not be able to safely fix meals for yourself at home. So we’ll arrange for home meal delivery.
This plan pays for all expenses related to a hospital stay, so you can rest and heal.
- Nursing care.
- Room and board.
- Supplies and equipment.
- Treatment and therapies.
- Diagnostic tests and exams.
And after you leave the hospital, you are not alone. We make sure you get follow-up care to continue healing at home.
Your doctor and you need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your appointments.
We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which covers more than 170 languages.
You can receive information in your preferred language. Just ask. We also have people at our customer service centers who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which covers more than 170 languages.
We make getting your medicine easy.
There are no copays for covered drugs. You can fill your prescriptions at:
- Local pharmacies.
- Services that deliver routinely right to your door.
We also cover over-the-counter medicines with a written order from your doctor.
Sometimes you might need a little help understanding your health care options. With us, you have someone you can call. We’ll answer your questions simply and completely.
We can also help you find:
- Home care providers.
- Dentists and vision providers.
- Adult Day Health Centers.
Mental health is as important as physical health. That's why we have coverage for both.
Required care is 100% covered. This includes:
- Behavioral therapy.
- Substance abuse treatment.
You pay nothing for covered services.
While your health care is low-cost or free, the care quality is high. You get:
- Care from highly skilled and compassionate doctors.
- Treatments at respected hospitals and clinics.
- Home medical equipment and supplies to help you be at your best.
Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week: 1-877-543-3409 (TTY 711).
Our nurses will:
- Listen to symptoms.
- Help with self-care.
- Advise you about getting care at a doctor visit or an urgent care center.
- Help you know when to go to the emergency room.
Sometimes the basics are hard to do yourself after an illness or injury. If needed, we provide someone to help for:
Your pregnancy is a journey you'll want to make with the help of friends, family and a pregnancy doctor, or OB-GYN. With our plan, you will also be rewarded with gift cards for prenatal and postpartum doctor visits.
All recommended prenatal clinical visits and tests are covered by our plan.
At these visits, the clinic will:
- Make sure both mom and baby are healthy.
- Explain what to expect at each stage of your pregnancy.
- Answer your questions.
You know the bad health effects of smoking. You know you need to quit. We support you while you quit with coaches and supplies. The only thing you won't get from us is a lecture.
Whether you live in the city or in the country, rides are available. Our plan provides up to 12 round trips to and from plan locations. This includes trips to and from the pharmacy to fill your prescriptions.
You'll get the care and treatment that let you see life more clearly. Coverage includes:
- Eye exams every twenty-four months for adults and once every twelve months for children and age 21. Eyeglasses, contact lenses, and hardware fittings are covered separately under the Apple Health fee-for-service program.
- Annual eye exams for members to age 21.
Get 10 vouchers toward local Weight Watchers programs.
Weight Watchers encourages a healthy approach for eating and living. The program helps you change your eating habits and become more active. Weekly meetings give you advice and support. So you can stay on track and meet your goal.
Getting Started With Your Coverage
Getting Started Guide
Toll Free Numbers
Your Care Coordinator: 1-866-622-7982, TTY 711
UnitedHealthcare Community Plan Member Services: 1-866-622-7982, TTY 711
UnitedHealthcare Community Plan 24/7 Medical/Behavioral Health Advice Line: 1-866-622-7982, TTY 711
UnitedHealthcare Community Plan 24/7 Behavioral Health Crisis Line: 1-866-622-7982, TTY 711
UnitedHealthcare Community Plan Adult Dental: 1-866-622-7982, TTY 711
UnitedHealthcare Community Plan Nurse Hotline: 1-888-547-3674
Smiles for Children through DentaQuest, DMAS Dental Benefits Administrator
- For questions or to find a dentist in your area, call Smiles for Children at 1-888-912-3456. Information is also available on the DMAS website or the DentaQuest website.
UnitedHealthcare Community Plan Transportation: 1-866-622-7982, TTY 711
DMAS Transportation Contractor for transportation to and from DD Waiver Services: 1-866-386-8331. TTY 1-866-288-3133. Or dial 711 to reach a relay operator Magellan of Virginia; DMAS Behavioral Health Services Administrator.
- TDD 1-800-424-4048
- Or dial 711 to reach a relay operator:
What to Do in an Emergency
Call 911 or go to the nearest hospital/emergency facility if you think you need emergency care. You can call 911 for help in getting to the hospital emergency room.
If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received.
An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.
Appeals and Complaints Process
Appeals and Complaints Process
View our handbook to find out how to file an appeal or complaint.
An advance directive puts your choices for health care into writing.
Commonwealth Coordinated Care Plus (CCC Plus)