COVID-19 FAQs to help you answer client questions

Updated April 9, 2020 | 5:30 AM CDT

Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.

Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.

Prior authorization and utilization management

Fully insured: Business disruption support

ASO: Business disruption and stop loss support

Financial, business continuity and reporting

UnitedHealthcare combating COVID-19

Key resources