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Contact Us

Please select your state from the drop-down menu.

New York

Contact Information

Customer Service

NYS Empire Plan
Toll Free Phone: (877) 7NYSHIP

New York - Healthy NY
Toll Free Phone: 1-866-223-5802

Individual Exchange Marketplace Customer Support
Phone: (877) 856-2429

Employer Groups

Main-Upstate
Address: 5015 Campuswood Drive, Suite 303
East Syracuse, NY 13057
Main Phone: (888) 842-4571  

Network Management

Upstate (Albany)
Address: 13 Cornell Rd., 2nd Floor
Latham, NY 12110
Email: NewYork_NM_Team@uhc.com
Include physician name, contact name & #, tracking #, TIN, and brief description of issue

Upstate
Address: 5015 Campuswood Drive, Suite 303
East Syracuse, NY 13057
EmailNewYork_NM_Team@uhc.com
Include physician name, contact name & #, tracking #, TIN, and brief description of issue.

NYS Empire Plan
Address: PO Box 2300,
Kingston, NY 12401
Toll Free Phone: (877) 7NYSHIP 

Long Island
Address: 1 Penn Plaza, 8th Floor
New York, NY 10119
EmailNewYork_NM_Team@uhc.com
Include physician name, contact name & #, tracking #, TIN, and brief description of issue.

Metro
Address: 1 Penn Plaza, 8th Floor
New York, NY 10119
EmailNewYork_NM_Team@uhc.com
Include physician name, contact name & #, tracking #, TIN, and brief description of issue.

Provider Relations

Physician and Hospital Advocate Team
Email
NewYork_PR_Team@uhc.com
Include physician name, contact name & #, tracking #, TIN, and brief description of issue.

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