Support for members affected by disasters

The health, safety and well-being of members who may be affected by disasters is a top priority for UnitedHealthcare. We have taken the following actions to help support members' needs.

Help finding a network provider, early refills

Plan participants who need help finding a health care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number on their member ID cards.

Download the UnitedHealthcare mobile app to access your member ID card, conduct a Virtual Visit and more

  • If you have a smartphone, you can download (at no additional cost) the UnitedHealthcare app, which may provide you on-demand access to your member ID card, details about your prescription medications, network providers, account information and more. 
  • The app also enables eligible plan participants to directly schedule and conduct a Virtual Visit with a doctor1 or arrange a callback from a UnitedHealthcare customer service advocate.
  • The app is available now for download for Android®™ and Apple® devices to people enrolled in eligible UnitedHealthcare health benefit plans.

More resources

A free, emotional-support line is available at 866-447-3573 and will be open Monday-Friday, 8 a.m. – 8 p.m., CST.

Emotional-support resources and information are also available online at

It is also likely that the COVID-19 pandemic may require additional modifications to your usual response and preparation activity.  In the event of an evacuation, continue to follow all Centers for Disease Control and Prevention (CDC) and local health department guidelines. If you wish to learn more about UnitedHealthcare’s actions to support those affected by COVID-19, please visit our COVID-19 Resource Center.