Our commitment to you and your family’s health care needs

We know your relationship with your doctors are deeply personal and important, and we understand how disruptive it can be if your physician or local hospital no longer participates in our network. That is why we’re working hard to reach an agreement with Duke Health. We want to keep Duke in our network, but we also have a responsibility to ensure health care is affordable for the families and employers we serve.

While we remain committed to working with Duke Health with the goal of renewing our relationship, we also want to reassure you that you’ll continue to have access to a robust network of care providers, regardless of the outcome of our negotiation.

Offering a broad choice of hospitals and physicians

In the event Duke Health leaves our network, you will continue to have access to a broad network of physicians and hospitals throughout the area readily able to provide high-quality care for you and your family.

Our members can choose from thousands of physicians and specialists as well as several hospitals in the area, including but not limited to the following:

  • Alamance Regional Medical Center
  • Granville Medical Center
  • Johnston Health
  • Johnston Medical Center-Clayton
  • Person County Memorial Hospital
  • Rex Hospital
  • University of North Carolina Hospitals
  • WakeMed Cary Hospital
  • WakeMed North Hospital
  • WakeMed Raleigh Campus

Important: Duke Health Integrated Practice Physicians (formerly known as Private Diagnostic Clinic) is not impacted by our negotiation and will remain in our commercial and Medicare Advantage networks on and beyond Nov. 1. 

Ensuring you get the care you need

Our top priority is ensuring you and your family have continued access to the care you need. That’s why we offer continuity of care, which allows UnitedHealthcare members in the middle of treatment with a Duke Health provider for a serious acute or chronic condition to continue receiving covered services for a specified period of time after a hospital or physician leaves our network. A few examples of patients who may qualify include but are not limited to:

  • Women who are pregnant
  • Patients with newly diagnosed or relapsed cancer, or those currently in active cancer treatment

If you have questions about continuity of care or alternative hospitals or physicians in your area, please call the number on your health plan ID card. Our dedicated team is ready and available to assist you with any questions you have regarding your health care options. You can also search for alternative facilities and doctors in your area at myuhc.com.

Continuity of Care

We’re here for you

We know this is difficult. We’re committed to making it easier. Please call us at the number on your health plan ID card if you have questions or need support. And please know we will stay at the negotiating table as long as it takes. We urge Duke Health to join us there and work toward an agreement that is affordable for North Carolina families as well as employers.