Getting Started Toolkit: One to three months
into the plan
Select a category below to find resources you can share to help your employees with questions they may have as they begin using their plan to visit their doctor, fill prescriptions, deal with claims and more.
Share these resources with employees to help them better understand how to use their plan.
myuhc.com is a personalized website that helps members access and manage their plan from one central, secure space. Surveys of our new members tell us that 68 percent of them use myuhc.com as a resource to find information.1 Let your employees know that myuhc.com is the place they can find a network provider, view and pay claims, see what’s covered, get information about preventive care and so much more.
Health Savings Account
An HSA is a personal account to help your employees save and pay or be reimbursed for qualified medical expenses. There’s no “use it or lose it” rule and they get to keep it even if they change plans, change employers or retire. Share this document with employees who are eligible for an HSA and encourage them to open their account.
Understanding network providers
When employees use network providers it can help them keep their costs down. Use this flier to educate employees on the value of seeing providers in their network. Print and post it in break rooms or other common areas.
Before employees wait for hours in the emergency room and end up with a sizable bill, there might be options that save them money. In fact, they could save up to $1,900 by choosing an alternative to the emergency room.2
Check. Choose. Go.®
Help your employees understand and compare their care options better when their primary care provider (PCP) isn’t available.
Find information about Virtual Visits, including how to get access to a doctor wherever, whenever and save valuable time and money.
Help employees understand the importance of recommended screenings and regular checkups. Print copies of this brochure or share the website link with employees so they can create checklists for themselves and their families.
Pharmacy is one of the most used benefits and can be the most difficult for employees to understand. If your employees have pharmacy benefits through OptumRx®, share this guide to help them understand their prescription coverage and more.
One to three months Into the plan: A selection of resources
This email provides one package to a selection of the resources available in the above drawers. Open the zip file, add email addresses in the "to" field and send to employees during their first few months.
Other online resources
Employer eServices® is a suite of online tools and resources to help simplify your job – providing secure access to eligibility updates, invoice processing and more.
Eligibility Verification for existing employers allows you to make sure you meet participation and eligibility requirements.
Questions? We're here to help.
- If you are an employer: Call your consultant, broker or UnitedHealthcare sales representative.
- If you are a broker or consultant: Call your UnitedHealthcare sales representative.
- UnitedHealthcare New Member Tracker, 2019.
- Source: 2018 Average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. (Estimated $1,900.00 difference between the average emergency room visit and the average urgent care visit.) The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you. In an emergency, call 911 or go to the nearest emergency room.
- Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.
- Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. UnitedHealthcare also covers other routine services, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.