Getting Started Toolkit: When the plan begins

Share these resources with employees during the first week they can begin using their plan. The goal is to help employees start using and getting the most out of their plan.® is a personalized website that helps employees access and understand their health plan better. In fact, nearly 71 percent of members who use rate their understanding of their plan as excellent.1

UnitedHealthcare® app

With the UnitedHealthcare app your employees have their health plan at their fingertips. They can download the app for free.

Welcome brochure

This brochure can help employees understand their benefits, find care, manage costs and get the most out of their plan. Use this as the starting point for employees after their coverage begins, either by printing copies or sending it via email.*

*If you’d like to order printed copies or add specific health plan or other program information to the Welcome Brochure, please contact your UnitedHealthcare sales representative.

Note: To use and share the email files above, simply open the zip files and add your employee email addresses in the “to” field and send.

When the plan begins: A selection of resources

This email provides access to the UnitedHealthcare app and in one package.

Other online resources

Employer eServices® is a suite of online tools and resources to help simplify your job – providing secure access to eligibility updates, invoice processing and more.

Log in to Employer eServices

Eligibility Verification for existing employers allows you to make sure you meet participation and eligibility requirements. 

A-Z Directory

Search by program name or topic to find helpful information, materials and resources to help support your employee communication needs.

Questions? We're here to help.

  • If you are an employer: Call your consultant, broker or UnitedHealthcare sales representative.
  • If you are a broker or consultant: Call your UnitedHealthcare sales representative.


  1. UnitedHealthcare New Member Tracker, 2019.

The UnitedHealthcare® app is available for download for iPhone® or Android™. iPhone is a registered trademark of Apple, Inc. Android is a trademark of Google LLC.