Pharmacy: Member engagement

Member engagement

We understand that health care can be complicated, especially as people are becoming more involved in decisions related to their care and benefits. At UnitedHealthcare and OptumRx, our members are surrounded with personalized tools and 24/7 support to empower them to make better choices and live healthier lives.


With the UnitedHealthcare® app, members can refill a prescription, find a drug or locate a pharmacy, all from their mobile phone.

  • Search Pharmacies - Enjoy the convenience of our pharmacy locator to locate an in-network retail location at any time.
  • Estimate Drug Costs - Look up prescription drug costs and view potential savings.
  • Prescription Claims - Review all past pharmacy claims in a simple, easy-to-view format.
  • Manage My Medications - Access and refill home delivery medications in one simple, quick transaction.
  • Order Status - View all medications in a clear and concise format.

Online offers a one-stop shop for members to find pharmacy information, drug pricing information, and refill mail service prescriptions. online tools

  • Refill and renew prescriptions
  • View prescriptions order status and claim history
  • Locate a participating retail pharmacy
  • Look up possible lower-cost medication alternatives and compare medication pricing options
  • Access drug information and health education resources
  • Set up email or text message reminders to take medications and order refills
  • Identify harmful drug interactions and FDA drug alerts

On call 24/7

Our member-centric customer service model is designed to deliver the right service, to the right people, at the right time.

  • Experienced Team – Staffed with knowledgeable Customer Service Advocates
  • Award-Winning Training – Strong training program with tailored curriculum
  • Robust System – Customer Service Advocates are supported with innovative tools and a sophisticated communication system
  • Access 24/7 – Designated toll-free line, 24/7 every day of the year

Online Pharmacy Benefit Services

Download the app

With the UnitedHealthcare app, you can stay on top of your benefits anywhere you go.

Download the app

Download the UnitedHealthcare app on your Apple device (opens in a new window) Opens a new window
Download the UnitedHealthcare app on your Android device (opens in a new window) Opens a new window


UnitedHealthcare® app is available for download for iPhone® or Android™. iPhone is a registered trademark of Apple, Inc. Android is a trademark of Google LLC. Apple, App Store and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are registered trademarks of Google Inc.