Member Experience Advocacy and A4Me Video
ON-SCREEN TEXT: [Advocate4Me®]
Every health journey is simpler with the help of a guide.
Someone to depend on when things come up or even before.
No matter why a member reaches out, they’ll connect with an experienced, compassionate Advocate who
has a snapshot view of the member’s health care experience in their dashboard.
ON-SCREEN TEXT: [Over 1/3 of clinical program enrollees are referred by advocates
Source: UnitedHealthcare Advocate4Me performance reporting, full-year 2019 data.]
If the Advocate sees an opportunity for the member, they can recommend a care path and resources,
like a wellness program or clinical program designed to help manage a chronic condition.
A trusted guide with a big picture view can help connect the dots of care for our members.
ON-SCREEN TEXT: [Our advocates have a 92% overall satisfaction rating
Source: UnitedHealthcare Advocate4Me performance reporting, 2019. Results not guaranteed.]
It’s also just nice to hear a friendly voice.
ON-SCREEN TEXT: [Talk to your broker, consultant or UnitedHealthcare representative to learn more]
DISCLAIMERS: [Advocate4Me® services should not be used for emergency or urgent care needs. In an
emergency, call 911 or go to the nearest emergency room. The information provided through Advocate
services is for informational purposes only and provided as part of your health plan. Wellness nurses,
coaches and other representatives cannot diagnose problems or recommend treatment and are not a
substitute for your doctor’s care. Your health information is kept confidential in accordance with the law.
Advocate services are not an insurance program and may be discontinued at any time.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates.
Administrative services provided by United HealthCare Services, Inc. or their affiliates.
© 2021 United HealthCare Services, Inc. All Rights Reserved. 21-604802
B2B EI21563500 4/21]