Video: Using digital tools to improve the employee experience

ON-SCREEN TEXT: [Digital Experience]

Health journeys often come with twists and turns.

And no two are alike.

ON-SCREEN TEXT: [Digital tools]

Helpful tools adapt to provide support when and where members need it.

ON-SCREEN TEXT: [Search]

Like having key plan information always within reach, and personalized search — prioritizing quality, network providers

ON-SCREEN TEXT: [Physical therapist

Chiropractor

Surgeon]

while making sure the least invasive care paths are suggested first, and alerting members if they veer out of network.

The goal is to connect a member with the right provider — faster (in person or virtually).

These all-in-one digital tools are designed to provide the same quality guidance our advocates provide.

ON-SCREEN TEXT: [29% higher satisfaction with myuhc.com

Source: UnitedHealthcare New Member Survey, 2019.]

You see, whether members call to speak to an Advocate

ON-SCREEN TEXT: [myuhc.com]

or use our digital tools like myuhc.com,

ON-SCREEN TEXT: [Talk to your broker, consultant or UnitedHealthcare representative to learn more]

their experience should feel personal — and a whole lot easier.

DISCLAIMERS: [Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.

© 2021 United HealthCare Services, Inc. All Rights Reserved. 21-604802     

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