White paper: Delivering a simplified member experience, one employee at a time

Member Experience white paper (pdf) Opens a new window

With today’s economic and social pressures, employees now have different expectations from their work and benefits. The effects of the Great Resignation continue to reveal that understanding an employee as a unique individual is more important than ever when it comes to attracting and retaining top talent.

This shift is also apparent in benefit strategies. Employees and their families are looking for more personalized and customized solutions to help them manage their health. And 69% of employers plan to expand benefit flexibility and choice to better meet employee needs.1

UnitedHealthcare helps employees make the most of their benefits starting with customized information guides for new members. Then they’re encouraged to take a more active role in managing their health through easy-to-access online plan information, virtual care options, and the assistance of advocates who can help guide members to clinical programs to better manage chronic health conditions with convenient digital or wearable devices with a care team.

“Our mission is helping people live healthier lives®. But it’s more than just doctor’s appointments and answering phone calls. We also have to help people avoid obstacles to care and show them ways to make smarter decisions about their health care,” says Rebecca Madsen, Chief Consumer Officer at UnitedHealthcare.

To build a best-in-class member experience, a focus on making health care more personal with a simplified end-to-end approach helps to:

  • Guide members to quality care
  • Manage health care costs
  • Deliver a whole-person approach

To read more of this white paper, click here.

For more information, please contact your broker or UnitedHealthcare representative.

Placemat: Building a benefits strategy designed to meet today’s employee needs

Employee expectations are driving a new, broader understanding of well-being. This encompasses addressing emotional, financial, social and career supports that are foundational to an employee’s success.

Video: Advocating for employees every step of the way

Rebecca Madsen, Chief Consumer Officer with UnitedHealthcare, explains the importance of advocacy in helping employees make better health decision which may ultimately lead to better health outcomes and cost savings.

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