In compliance with federal, state and the National Committee for Quality Assurance (NCQA) annual notification requirements, the Annual Member Notice (Annual Notice) postcards were distributed beginning the week of Dec. 24, 2018 to fully insured medical plan subscribers with UnitedHealthcare, UnitedHealthcare West, Neighborhood Health Partnership (NHP), UnitedHealthcareServices Company of the River Valley, Inc. and Oxford Health Plans.
The postcard notice provides an overview of the type of information included in the Annual Notice and directs members to uhc.com/annual-notices to view the full notice, which includes the Health Plan Notices of Privacy Practices. An email version of the notice will be sent to UnitedHealthcare plan subscribers who have elected to receive such communications electronically. Both options allow members to request a printed copy of the notice, if they wish.
ASO Customer Template
This annual mailing does not include self-funded (ASO) subscribers. As a courtesy, UnitedHealthcare will provide Key Accounts ASO customers with a template of the 2018 Annual Notice to use, if they wish, as a guide to fulfill their legal obligation of providing annual notices to plan members. Customers can customize the template according to their benefit offerings, policies, and applicable laws and distribute to their plan subscribers. ASO subscribers can also access the ASO version of the Annual Notice online by logging in at uhc.com/annual-notices, using the code "ASO".
Notification requirements for self-funded health plans may vary. ASO customers should direct any questions regarding their notification obligations to their legal counsel.
This information will be shared with UnitedHealthcare Key Account and Public Sector customers via emails and will include samples of the Annual Member Notice, as well as the template for use by ASO customers.
Samples of this year’s notices are attached below. Please contact your UnitedHealthcare representative with questions.
Sample postcard notice (fully insured plans)
2018 UnitedHealthcare Annual Member Notice (fully insured plans)
2018 Annual Member Notice ASO Template (self-funded plans)