Second Opinion service offers consultations from top specialists

Despite increased emphasis on evidence-based medicine, for a number of reasons employees all too often follow non-evidence-based treatment plans. When they do, the result can be unnecessary tests, imaging, visits and procedures that increase medical and business costs and takes time away from work.

To better inform those health decisions, UnitedHealthcare is launching a new Second Opinion service that provides members access to personalized consultations with medical experts by video or phone. The service will be offered by top medical specialists throughout the United States through 2nd.MD, a third-party vendor.

The Second Opinion program offers timely and flexible recommendations, an effective, high-quality program, and improved member engagement and informed decision-making.

Quick and easy access to top experts

Members can make a consultant request anytime from anywhere, and expect to get a consultation within three days. Consultation requests can be made 24/7 online or from phone 8 a.m. to 8 p.m. ET; for critical care cases, nurses are available 24 hours a day. By being able to use this service from anywhere, members get improved access, which is especially important to those with geographical limitations, and improved convenience, eliminating the need to take time off from work to go to an appointment.

To assure quality and effectiveness, the program features a robust network of board-certified specialists, all of whom are practicing physicians who have led at least 20 peer-reviewed studies in their area or subspecialty. Nearly one out of three of these experts are chairs of their departments.

For member convenience, 2nd.MD gathers all the necessary medical records on the member’s behalf and connects them to the appropriate specialist(s). A designated care team coordinator guides employees through the entire process, including follow-up, and the member receives a written summary of their consultation results. Nurses proactively reach out to members to discuss next steps. Finally, members have the ability to decide how and when to engage with 2nd.MD through different access points, including calling the number on the back of the members ID card.

A win-win for employees and employers

For employees, the Second Opinion program offers flexible and personalized consultations at their convenience and free of charge. They get improved treatment options – or, in some cases, a corrected diagnosis.[1]They save time and money, reduce their stress and increase their peace of mind.

For employers, the Second Opinion program builds employee engagement, improves productivity and increases satisfaction. It also eliminates unnecessary medical costs: Based on 2nd.MD’s book of business from April 1, 2017 – June 30, 2017, the program will save, on average, $3,500 per consult through avoiding unnecessary research, clinically irrelevant treatments, in-person visits and repetitive tests.

For additional information, please reach out to your UnitedHealthcare representative.


[1] The information provided through Second Opinion does not constitute medical advice and does not diagnose, treat, or prescribe treatment of medical conditions. All information provided in connection with Second Opinion is for informational purposes only, and does not create a physician-patient treatment relationship. Information provided through Second Opinion does not substitute medical diagnosis or treatment from your treating physician, and you should discuss the information provided by Second Opinion with your treating physician before making any decisions. The Second Opinion service is available in all states for self-funded UNET customers only and is subject to change. Coverage exclusions and limitations may apply.