When our customers speak, we listen and strive to make meaningful changes

We listen to feedback from our National Account customers all year long and take it to heart. In addition, we formally gather feedback through our annual employer survey and interview program.

We’d like to thank all of you who took the time to provide input in 2019. We heard from nearly every customer, and since our 2019 survey came to a close, we’ve spent the past few weeks analyzing and reviewing the results.

While the majority of the feedback was positive and our relationships remain strong, our customers identified several priorities for continued focus in 2020:

  • Value delivered through solutions that help improve health and reduce costs.
  • Account teams that are supportive, strategic, responsive and personal.
  • Flexible, innovative and integrated solutions that help make health care easier for you and your employees.
  • Effective clinical and behavioral health programs that engage consumers and help facilitate quality care.
  • Consumer engagement through best-in-class tools, resources and member advocacy.

Your Strategic Client Executive is also using the feedback to drive specific actions for your organization in 2020 and beyond. Please contact your Strategic Client Executive with any questions or to discuss the survey findings in greater detail.