Improve members’ understanding of their health plans with these resources

Only 40% of new members report having an excellent understanding of their health plan. Poor understanding can lead to unexpected surprises, such as delays in care, additional out-of-pocket costs and more.1

The Getting Started Toolkit is a self-service, online resource that provides brokers and employers with information to share with employees to help them gain a better understanding of their health plans.

The Getting Started Toolkit is organized into 3 sections to guide employers on the best time to share important health plan information:

  • Before the plan begins
  • When the plan begins
  • One to three months into the plan

Each section includes a variety of resources, including fliers, brochures, infographics and emails. It also includes information on preventive care, helping employees find a doctor, Virtual Visits, and how to find and estimate care costs. See all of the Toolkit resources in the At-A-Glance flier below.

Top 5 most downloaded communications from the Toolkit:

  1. At-A-Glance Flier  
  2.  Waiting for Coverage to Start Checklist
  3. Welcome Brochure for fully insured (Self-funded (ASO) also available)
  4. Before the plan begins: A selection of resources email 
  5.® Infographic (pdf)

Brokers and consultants: Contact your UnitedHealthcare representative with questions. Employers: Reach out to your broker, consultant or UnitedHealthcare representative for more information.


  1. UnitedHealthcare New Member Tracking Survey, May 2019.