New billing system launching for existing customers with 100+ employees

The implementation of UnitedHealthcare’s new billing system is now launching for existing employers with 100+ employees. These fully insured and self-funded customers will be moved to the new billing system starting as early as September 2019, completing all transitions by February 2020.

What is changing?


  • Upon the billing transition, you will receive an improved, enhanced and user-friendly invoice, along with an invoice guide.
  • During the transition period, you may receive a separate invoice and statement for prior month adjustments, along with any billing-related transactions.
  • The new invoice will display system-generated IDs instead of Social Security numbers.


There is a new lockbox for the new billing system. If you pay via check, you will need to remit their payment to the following new lockbox:

  • Regular mail
    UHS Premium Billing
    P.O. Box 94017
    Palatine, IL 60094-4017
  • Overnight mail
    UHS Premium Billing
    Attn: Box 94017
    5505 N. Cumberland Ave., Suite 307
    Chicago, IL  60656-1471

If you have an ACH debit block or filter, you will need to contact your bank and inform them that company ID# 1411289245 is allowable. This will prevent erroneous returned payments and/or past due status.

What is not changing?

  • There will be no change to your online access to eServices and billing portal.
  • Any automatic payments that are already set up will remain in place.
  • The billing analyst assigned to you will remain the same.

Please reference the attached brochure for more details about the new billing system and reach out to your broker or UnitedHealthcare representative with any questions.