Small population, large expense: Managing the high-cost 2% image transcript

Joan’s weight increases for 3 consecutive days.

Step 1: Joan’s nurse receives a daily alert about her weight gain and calls to discuss possible causes.

Step 2: Joan admits she hasn’t checked her blood sugar or taken insulin for several days because her injection sites burned.

Step 3: Joan’s nurse reviews her medications and reiterates the importance of taking them as prescribed.

Step 4: The nurse pages Joan’s doctor so she could discuss Joan’s multiple medical issues, including underlying depression.

Step 5: Joan admits she felt overwhelmed by her conditions and had battled depression.

Step 6: Joan’s nurse explains the link between emotional and physical health

Step 7: After her doctor adjusts her medications, Joan reports feeling much better, and was willing to talk to someone about her depression.

This example described the experience of a member participating in the program and is presented for informational purposes only. Her name has been changed to protect her privacy. It is not a guarantee of specific results. Results will vary depending upon a number of factors.