UnitedHealthcare Supports Members Affected by Flooding in Missouri

UnitedHealthcare is deeply concerned for the health, safety and well-being of its members, customers and care providers who may be affected by the ongoing floods in Missouri. We have taken the following actions – effective through April 19, 2019 – to support those in need:

Support for Members

Accessing care, early refills

Plan participants who may have been displaced from their home or whose network or medical facility is inaccessible, can call the number on the back of their ID card to be directed to other in-network providers, or out-of-network providers if in-network is not available.  Individuals insured through UnitedHealthcare can also fill existing prescriptions early, if necessary, by calling the number on the back of their ID card for assistance. 

Misplaced your ID card? 

Call 866-633-2446, 8 a.m.-8 p.m. (in the local time zone), Monday through Friday. Members enrolled in Medicaid, employer-sponsored and individual health plans (except Medicare) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.

Extending grace period*

UnitedHealthcare is extending deadlines for policy cancellations and renewals, as well as premium payments. 

For UnitedHealthcare Medicare & Retirement members

Per Centers for Medicare & Medicaid Services (CMS) requirements, for those members in evacuation areas and/or directly impacted in a material way by the emergency:

  • Allow Part A and Part B and supplemental Part C plan benefits to be furnished at specified non-contracted facilities (note that Part A and Part B benefits must, per 42 CFR §422.204(b)(3), be furnished at Medicare certified facilities);
  • Waive in full, requirements for gatekeeper referrals where applicable;
  • Temporarily reduce plan-approved out-of-network cost-sharing to in-network cost-sharing amounts;
  • Waive the 30-day notification requirement to enrollees as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the enrollee.