UnitedHealthcare is deeply concerned about the health, safety and wellbeing of our members, clients, care providers and others who might be affected by Hurricane Florence. Our priority is to make sure the people we serve have immediate and easy access to the care and services they need.
We’ve taken the following actions as part of our commitment to supporting members in South Carolina, North Carolina and Virginia. Please be aware, provisions vary by state given the evolving nature of the situation. We will continue to monitor the trajectory of the hurricane and share updates as necessary.
The information below is being shared with clients and members in areas affected by Hurricane Florence. For more updates on our response to this situation, please visit www.uhc.com/employer/news.
For individuals enrolled in a fully insured health plan
The following relief measures apply to UnitedHealthcare fully insured health plans and are effective through Sept. 25, 2018, in South Carolina, North Carolina and Virginia only. These measures will continue to be reviewed and reassessed, as necessary.
Access to care
- Members who may have been displaced from their homes or whose network or medical facility is inaccessible can call the number on the back of their health plan ID card for assistance. If a network provider is not available, members will be permitted to access out-of-network care and it will be covered at their in-network coinsurance level.
- UnitedHealthcare is waiving notifications, referrals, pre-certification and prior-authorizations. It also is extending filing deadlines for claims, including appeals.
Early refills of prescription medications
- Members who are affected can also fill existing prescriptions early (one time, 90-day refill) through direct pharmacy or mail order. Members should call the pharmacy number on the back of their ID card, or speak directly to a pharmacist about their situation in order to get an early refill.
- In North Carolina, this provision extends through Oct. 9, 2018, per Department of Insurance (DOI) orders.
For individuals enrolled in an ASO health plan
Most self-funded (ASO) groups will receive the same support as fully insured groups consistent with the catastrophic event language in their contracts. If you have questions, please contact your UnitedHealthcare representative.
Affected members can call the customer care number on the back of their health plan ID card, if they need additional assistance.
If they have misplaced their ID card, they can call 1-866-633-2446, 8 a.m. through 8 p.m. (in the local time zone), Monday through Friday.
Members enrolled in employer-sponsored and individual health plans (with the exception of Medicare) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, contact information for network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.
Help for broader community
Optum is offering a free emotional support help line to affected individuals. The toll-free number, 1-866-342-6892, is available 24 hours a day, 7 days a week, for as long as necessary. The service is free of charge and open to anyone. Callers may also receive referrals to community resources.
For questions or more information, please call our dedicated service line at 1-888-842-4571.