Getting Started Toolkit:
One to Three Months Into the Plan

Select a category below to find resources you can share to help your employees with questions they may have as they begin using their plan to visit their doctor, fill prescriptions, deal with claims and more. 

Share these resources with employees to help them better understand how to use their plan.® is a personalized website that helps members access and manage their plan from one central, secure space. Surveys of our new members tell us that 66 percent of them use as a resource to find information.1 Let your employees know that is the place they can view and pay claims, see what’s covered, get information about preventive care and so much more. Overview BrochureOpens a new window


When out and about, the Health4Me app puts health plan details in your employees’ fingertips. They can download it at no additional cost to access their health plan ID card, find nearby care and more. Print and post this resource in break rooms or other common areas.

Health4Me: Overview InfographicOpens a new window

Avoiding Cost Surprises Video

This 3-minute video explains how and why to estimate the cost of care ahead of time on®, and how using network providers can help to save money. Share the video by providing the link.

(Note: Use this video linkOpens a new window or read the transcript if your employees don’t have access to YouTube.)

Understanding Network Providers

When employees use network providers it can help them keep their costs down. Use this infographic to educate employees on the potential cost savings of seeing providers in their network. Print and post it in break rooms or other common areas.

Understanding Network Providers: Overview InfographicOpens a new window

Estimating Cost of Care

UnitedHealthcare members who comparison shop may save up to 36 percent2 for care near them. Employees can find and estimate the price of care for an upcoming treatment or procedure on

Estimating Cost of Care: Overview FlierOpens a new window

Before employees wait for hours in the emergency room and end up with a sizable bill, there might be options that save them money. In fact, they could save up to $1,500 by choosing an alternative to the emergency room.3

Check. Choose. Go.®

Help your employees understand and compare their care options better when their primary care provider (PCP) isn’t available.

Virtual Visits

Find information about Virtual Visits, including how to get access to a doctor wherever, whenever and save valuable time and money.

Virtual Visits: Overview FlierOpens a new window

Preventive Care

Help employees understand the importance of recommended screenings and regular checkups. Print copies of this brochure or share the website link with employees so they can create checklists for themselves and their families.


Pharmacy is one of the most used benefits and can be the most difficult for employees to understand. If your employees have pharmacy benefits through OptumRx®, share these materials to help them understand their prescription coverage and more.

One to Three Months Into the Plan: A Selection of Resources

This email provides one package to a selection of the resources available in the above drawers. Open the zip file, add email addresses in the "to" field and send to employees during their first few months.

One to Three Months In: A Selection of Resources Email

A–Z Directory

Search by program name or topic to find helpful information, materials and resources to help support your employee communication needs.

Visit our A–Z Directory

Other online resources

Employer eServices® is a suite of online tools and resources to help simplify your job – providing secure access to eligibility updates, invoice processing and more.
Log in to Employer eServicesOpens a new window

Digital Onboarding is designed to save you time and money by eliminating the need for live enrollers, paper forms or third-party solutions. 
Learn more about Digital Onboarding

Eligibility VerificationOpens a new window for existing employers allows you to make sure you meet participation and eligibility requirements. 
Check Eligibility Verification StatusOpens a new window

Questions? We’re here to help.

  • If you are an employer: Call your consultant, broker or UnitedHealthcare sales representative.
  • If you are a broker or consultant: Call your UnitedHealthcare sales representative.

1UnitedHealthcare New Member Tracker, 2017.

2UnitedHealthcare Internal Claims Analysis, 2015.

3Source: 2015 average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. (Estimated $1,500.00 difference between the average emergency room visit and the average urgent care visit) The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. Please discuss with your doctor how the information provided is right for you.

Virtual Visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances.  Services may not be available at all times or in all locations.

Certain preventive care services are provided as specified by the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you.  These services are based on your age and other health factors.  UnitedHealthcare also covers other routine services that may require a copay, coinsurance or deductible.

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