Nurse Line Programs
How to get 24/7 access to nurses and assistance programs
Care24 is a health and well-being service that helps employees connect with an advocate who can help them find clinical, wellness, financial, legal or counseling resources through NurseLine and the Employee Assistance Program (EAP) support 24/7.
Care24 is available to fully insured clients/employers only.*
Designed to deliver greater value than typical triage-only services, NurseLine connects members over the phone with registered nurses trained to provide resources or information 24/7.**
Please check with your UnitedHealthcare sales representative to find out if these programs are available to you.
Other online resources
Employer eServices®Opens a new window is a suite of online tools and resources to help simplify your job – providing secure access to eligibility updates, invoice processing and more.
Opens a new window
Digital Onboarding is designed to save you time and money by eliminating the need for live enrollers, paper forms or third-party solutions.
Eligibility VerificationOpens a new window for existing employers allows you to make sure you meet participation and eligibility requirements.
Questions? We’re here to help.
- If you are an employer: Call your consultant, broker or UnitedHealthcare sales representative.
- If you are a broker or consultant: Call your UnitedHealthcare sales representative.
*The Care24® program integrates elements of traditional employee assistance and work-life programs with health information lines for a comprehensive set of resources. It is not a substitute for a doctor's or professional's care. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and are subject to change. Coverage exclusions and limitations may apply.
** NurseLine is for informational purposes only. Nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor's care. NurseLine services are not an insurance program and may be discontinued at any time.
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