Got a cold that won't quit? Try a Virtual Visit

Talk to a doctor by phone or video in 20 minutes or less

You’ve tried rest. You’ve tried liquids. You’d try standing on your head if it would give you some relief. But this cold doesn’t seem to be getting better.

So it’s got you thinking: Maybe it’s more than a cold.

But sit in a waiting room to get some answers? You’d rather not. Thankfully, you have another option: a Virtual Visit.

Help whenever, wherever

A Virtual Visit lets you chat with a board-certified doctor on your mobile device, tablet or computer.1 The doctor can give you a diagnosis — and even write a prescription if needed.2

There’s no appointment needed. And this service is available anytime, day or night. With your UnitedHealthcare plan, your cost is $50 or less.3

Use a Virtual Visit for minor medical needs like:

  • Allergies
  • Bladder or urinary tract infections
  • Colds or coughs
  • Fever
  • Headaches
  • Pinkeye
  • Rashes
  • Sinus problems
  • Sore throat
  • Stomachache

Virtual Visits can save you time and money

An estimated 25 percent of ER visits could be treated with a Virtual Visit or other quick-care option. And compared with the ER, a Virtual Visit could bring a potential $1,700 cost down to $50.4

What to do next

Get set up today! Register now so that when you — or a family member — need a Virtual Visit, you’ll be ready. Make sure to have the following items handy:

  • Health plan ID card
  • Credit card
  • Pharmacy location

Also, be sure to tell your regular doctor’s office about any Virtual Visits you’ve made, as well as any new prescriptions.


  1. Data rates may apply.
  2. Prescription services may not be available in all states.
  3. The Designated Virtual Visit Provider’s reduced rate for a Virtual Visit is subject to change at any time.
  4. Based on analysis of 2017 UnitedHealthcare emergency room claim volumes, where emergency room visits are low-acuity and could be treated in a Virtual Visit, PCP or urgent/convenient care setting.


Check your official health plan documents to see what services and providers are covered by your health plan. Virtual Visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.