Additional resources you may access for support with COVID-19
We've expanded access to a number of services and resources to help support our members during the time of the national public health emergency period.
Talk to a provider from home using telehealth
UnitedHealthcare expanded access to telehealth so you can stay in the comfort of your home and get the right care. Telehealth may be used for both COVID-19 and non-COVID-19 health care needs. Learn about telehealth coverage and options.
Talk to a nurse
You can call the number on your member ID card to be connected with a nurse if you need help evaluating your risk or are looking for clinical advice and support related to COVID-19. You can also ask the nurse about general health care concerns.
Get your medications delivered to your home
Pharmacy delivery is available through Optum Home Delivery by signing in to your health plan account. Simply select Optum Home Delivery. Pharmacy delivery is also available through several retail pharmacies.
Take care of your emotional health
In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself.
- Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.
- An on-demand emotional support mobile app called Sanvello is available to many members to help you cope with stress, anxiety and depression. Eligible UnitedHealthcare members must register using their UnitedHealthcare member ID card.
- The National Suicide Prevention Lifeline offers 24/7 support through an online chat called Lifeline Chat. You can also call1-800-273-8255 or 1-800-799-4889 (TTY) for support.
- The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor. Text “Home” to 741741
Get help to understand your benefits
If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse.