Taking care of yourself

With our new normal, we’re staying at home and practicing social distancing — and finding ways to stay positive and healthy is more important than ever. It’s not easy. New routines can take time. So be gentle with yourself. Luckily, there are ways to feel connected, engaged and proactive, even during this time.

Settle in and stay home. See if you can beat boredom by trying something new — like a hobby. Cook a new recipe, create a photo album or listen to relaxing music. By keeping physical distance, you’re doing your part to reduce your exposure to the virus. At the same time, you’re helping reduce the possibility that others may be exposed.

Connect with others. It’s a perfect time to tap into technology and connect with friends and family. Send a text or call — or try a virtual video meeting. Feeling connected may help keep your spirits up.

Move your body. Being active can help lift your mood and support your immune system. Walk around the neighborhood (but be sure to keep social distancing). Do jumping jacks. Jog in place or kick off a dance party in your living room. You can also check into at-home fitness resources from your health plan by signing in to your health plan account.

Eat good food. Enjoy your fruits, vegetables and whole foods. Eating healthy foods is a delicious way to help your body’s immune system. It may boost your energy and mood too.

Continue to protect yourself and others. By taking these steps, we can all work together to help reduce the spread of the virus.

  • Practice proper hand-washing throughout the day — in particular after you have been in a public place, or have sneezed or coughed. Also make sure to wash your hands when you’re preparing and eating foods.
  • Continue to avoid close contact and maintain your physical distancing efforts.
  • Clean and disinfect frequently touched surfaces daily. Remember this includes tables, doorknobs and faucets.
  • Cover your mouth and nose with a cloth mask cover when you’re around others. This helps protect other people in case you may be infected. Here’s a video from the CDC to help you make a cloth mask with items you might have at home.

Get your rest. Good sleep is key to good health. Take time to slow down, breathe and sleep well. It’s amazing what good rest can do for your emotional health.

Supporting your emotional health

It’s perfectly normal to feel stressed right now. Talking to someone may help you feel better. You can reach out for emotional support with the help of these resources.

  • Our free, 24/7 emotional support line is here for you to call at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone. 
  • An on-demand emotional support mobile app called Sanvello is available to help you cope with stress and anxiety during the COVID-19 pandemic. You can access this service for free until June 30, 2020. After that date, it will continue to be available to eligible members based on their health plan benefits.1
  • The National Suicide Prevention Lifeline offers 24/7 support through an online chat called LIfeline Chat You can also call 1-800-273-8255 or 1-800-799-4889 (TTY) for support. 
  • The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor. Text “Home” to 741741

How to get mental health support right away

If you need help right away — for yourself or a loved one — call 911 or use the emergency numbers below.

Substance Use Helpline
National Domestic Violence Hotline
National Suicide Prevention Lifeline
1-855-780-5955 1-800-799-7233
1-800-787-3224 (TTY)
1-800-799-4889 (TTY)
Online Lifeline Chat
If you feel that you or a loved one are experiencing signs of addiction, call the confidential helpline to get 24/7 support and guidance on treatment options and coverage. Call for crisis intervention, information and referrals to local services for victims of domestic violence.

If you or someone you know is in suicidal crisis or emotional distress, get emergency help right away. Contact the lifeline for 24/7, free and confidential support and crisis intervention.

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making daily updates to the site. Please check back often for the latest information. 


  1. In order to maintain free access to Sanvello premium after June 30, 2020, eligible UnitedHealthcare members must register using their UnitedHealthcare medical insurance card. Eligible members who have not registered using their insurance information will need to adjust their account appropriately to maintain free access to Sanvello.


This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative or call the number on your member ID card. Brands are the property of their respective owners.