Your questions answered

New questions about COVID-19 seem to come up every day. We're listening to you, and as we receive your questions, we'll provide answers here.

Looking for answers to your questions about COVID-19 vaccines?

COVID-19 vaccines are an important step in slowing the spread of the disease. You may have a number of questions about how they work and where to get a vaccine.

Checking symptoms

Getting tested for COVID-19

Visiting the doctor and getting care

Protecting yourself and others

We're listening

We’re committed to keeping you up to date on COVID-19. We're taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making regular updates to the site. Please check back often for the latest information. 


  1. Frequently Asked Influenza (Flu) Questions: 2020-2021 Season |
  2. How to Select, Wear, and Clean Your Mask |
  3. How to Protect Yourself & Others |


This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative  or call the number on your member ID card. Brands are the property of their respective owners.