Mental health programs and benefits
If you or a loved one has feelings of anxiety, stress, isolation, or depression, you’re not alone. Many people face emotional struggles and may need help to cope. How you feel matters. And the way you learn to cope matters too. Mental health and behavioral health programs and resources are available to help you feel better and help you get back to being you. Behavioral health care includes mental health care with a focus on a person’s behaviors and habits as well as treatment for substance use. Let's review some of the resources that may be available to you.
What types of mental health services may be covered?
Coverage for mental health care services depends on your health plan benefits. You can sign in to your health plan account or call the number on your member ID card to determine if you may be eligible for specific mental health care services. Some of our programs may include an Employee Assistance Program (EAP), telehealth visits or other health and well-being resources.
Below, you can review how to get help for possible mental health concerns, including resources you may be able to access and phone numbers to call for help.
Find a provider you trust to help support your mental health
Choosing a doctor, mental health or behavioral health specialist that makes you feel comfortable may make all the difference for helping you start to feel better. You can use our provider search tool to help you get started with finding a network provider.
Telehealth services for support
Sometimes going in to see a doctor or counselor may not be convenient. If you need an alternative, you can ask if any of your local healthcare providers may provide a telehealth mental health care visit. With telehealth, you can connect with your provider by phone or video — in the comfort of your home. Coverage may depend on your health plan benefits, so sign in to your health plan account or call the number on your member ID card first to learn what benefits may be available to you.
Emotional support by phone or mobile app
Sometimes it may be hard to balance work, family or your personal life. Talking to someone may help you feel better. Some emotional support programs may be included with certain health plans. Sign in to your health plan account to learn if the following benefits may be available with your health plan.
- An on-demand emotional support mobile app called Sanvello® may be available to help you cope with stress, anxiety and depression. The app offers many ways to engage and get support, including daily mood tracking, a variety of coping tools, guided journeys to help build long-term life skills, weekly check-ins to track personalized progress and peer community support.
- With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. No office visit required. Talkspace is convenient, safe and secure. Simply register (first visit only) and choose a provider and message anywhere, anytime. Eligible members can visit talkspace.com/connect to get started.
Mental health support and resources
If you believe you need help right away — for yourself or a loved one — call 911 or use the emergency numbers below.
If you or someone you know is in suicidal crisis or emotional distress, get emergency help right away. Contact the lifeline for 24/7, free and confidential support for people in distress and prevention and crisis resources for you or loved ones. You can also find 24/7 support through an online chat called Lifeline Chat.
Sign in to learn more about your mental health benefits
If you have more questions about your mental health plan benefits, sign in to your health plan account or call the number on your member ID card to learn more.
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