Waiting for coverage to start
Here’s what you can do before your ID card arrives
All set with your health plan coverage but it’s not active yet? Here’s a handy guide for what you can do while you’re waiting for your coverage start date to help you get the most out of your plan from the very start.
Check the mail
Watch for your health plan ID card to arrive in the mail.
Once you have your ID card, you can activate your online account. Here, you can find network doctors, compare costs, see what’s covered, view claim details and account balances – all in one easy spot.
Download the UnitedHealthcare® app
Once your plan is effective, use our app to take your plan and ID card on the go. You can even find nearby care options, video chat with a doctor 24/7 and view progress toward your deductible.
Explore your network
Browse the provider directory to get an idea of which doctors, clinics and hospitals are in your network.
Choose a doctor
Choose a primary care provider (PCP) so you’ll have one main doctor who has an in-depth knowledge of your health.
Set an appointment
Plan ahead by scheduling an appointment with your PCP before your coverage starts. Just remember that the appointment date must be after your coverage effective date. Most UnitedHealthcare plans pay 100 percent of the cost of certain preventive care services with a network provider, so it's a good idea to get an appointment on the calendar.
The UnitedHealthcare® app is available for download for iPhone® or Android™. iPhone is a registered trademark of Apple, Inc. Android is a trademark of Google LLC.