Your member ID card

What you need to know about using your card

When you sign up for health insurance, your health plan will send a member identification (ID) card to you and your covered family members. Your member ID card (or health plan ID card) is proof that you have health insurance. Health care providers use the information from your member ID card to confirm they are part of your plan’s network and to bill your health plan for your care. Some plans have mobile apps that let you share the member ID card on your smartphone or tablet. Keep your member ID card handy when you:

  • Go to the doctor
  • Go to the hospital
  • Have lab work done
  • Get a prescription filled (if your plan has drug coverage)

Access your member ID card online

Sign in to your health plan account to view your member ID card online.

UnitedHealthcare® members with plans through an employer may download the UnitedHealthcare app to view and show their member ID card on their smartphone or tablet. Download the free app.

Request a new member ID card

If your card is damaged, or if you find a mistake on your member ID card, call the number on your card to request a new card. If you have lost your member ID card, contact us.

Examples of information found on member ID cards

Here are some examples of UnitedHealthcare member ID cards. Your member ID card may vary depending on your specific health plan and coverage.

Preventing medical identity theft

Unfortunately, new health care fraud and abuse schemes are constantly occurring. Thankfully, they are also regularly uncovered. You can help protect yourself and your family by staying informed.

Consider these tips to help safeguard your personal information:

  • Treat your member ID card as you would a credit card
  • Never provide personal information, such as your member ID number, credit or debit card number (or other personal information) on a phone call you did not initiate
  • Do not let anyone except your physician’s office or pharmacy handle your member ID card. If anyone else requests your personal information, do not provide it.
  • Never accept “free” medical equipment or services in exchange for your member ID number
  • Shred financial documents before discarding
  • Monitor your financial accounts regularly