"I Chose My Plan – What Now?" Transcript

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[Background music. Animated whiteboard with hand drawing icons and illustrations. Car driving down road from UnitedHealthcare member’s point of view.]

So, you chose UnitedHealthcare on the Health Insurance Marketplace. Now you’re on the way to using your new plan. We’re happy to join you on the journey. And in case you have some questions…we’ve got answers.

[Car passes road signs with questions, using GPS with list of topics.]


The day your coverage starts depends on when you signed up during Open Enrollment.

If you enrolled between November 1st and December 15th, your coverage begins on January 1st.

If you enrolled between December 16th and January 15th, your coverage begins on February 1st.

And if you enrolled between January 16th and January 31st, your coverage begins on March 1st.

Next, you’ll want to make sure you have a primary care provider, or PCP.


Your PCP is a doctor who serves as your personal health guide, keeping track of your health and connecting you with other doctors or specialists that are in the health plan’s network. These connections are called “referrals.”

You should always select network doctors.

If you already have a doctor you like, you’ll want to make sure that he or she is in the network, since using doctors that are in your network can save you a LOT of money.

In fact, if you see a doctor outside the network, you could be responsible for the entire cost! 

And speaking of money, don’t forget to pay your premium.


Your premium is the amount you pay for your health plan each month.

You can pay online 24/7, or send your payment in the mail. But most people find it easiest to pay online.   

You can even set up automatic recurring payments online so you won’t have to worry about remembering every month.

After you’ve paid your premium, be sure to wait until your plan start date to see a doctor. After you’ve paid your first premium, your ID card will arrive in the mail in about a week.

[GPS reads: ID CARD]

Your card has your member ID number, plan details, and contact info so you can get in touch with us. Remember to bring your card when you visit the doctor or pharmacy.

You can also get a digital copy on your smartphone.

Have questions about your plan?


Our member website, myuhc.com®, is your first stop. Or if you’re on the go, use the mobile app. If you get lost along the way, just give us a call – either directly from the app or by calling the number on your ID card. We’re here to help!

[Car crosses bridge reading START DATE and arrives at a city with a doctor’s office, pharmacy and hospital.]

And here you are at your start date! Once your plan is active, you can see a doctor, get your prescriptions filled, and much, much more.

Thanks for taking this trip with us. Don’t forget to check out the other videos in this series at youtube.com/UnitedHealthcare.

[A plane flies across the sky with a banner showing the web address.]

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Health Plan coverage provided by or through a UnitedHealthcare company.

© 2016 United HealthCare Services, Inc.